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Business Profile

New Carpets

WCCV Floor Coverings, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/29/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased and built a new home with Pulte homes in 2022. Pulte subcontracted **** to install the carpeting into our new home. Two years later the carpeting looks like its 10 years old buckled up and bubbling all over the house. My father who installed carpeting for ************************************************************************************************************ the whole house to do it as quickly as possible. I reached out to **** directly to fix the issue and they tried to charge me to have the issue resolved. There is no reason that brand new carpeting should need restretched throughout the house after 2 years. It is even buckled up in low traffic areas like closets. Its a significat eye sore and i shouldnt have to pay them again to fix a problem that could have been avoided if they installed it properly. I am asking that they come and fix the problem .

    Business Response

    Date: 02/29/2024

    the repair has been scheduled and confirmed, with the homeowner, for Tuesday, March 5th. There will be no charge to the owner.

    Business Response

    Date: 02/29/2024

    the repair has been scheduled and confirmed, with the homeowner, for Tuesday, March 5th. There will be no charge to the owner..

    Customer Answer

    Date: 03/07/2024

     Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you to **** for responding and resolving this issue so quickly. I really appreciate the work of the installers that came and repaired our carpet, they did a great job!

  • Initial Complaint

    Date:04/06/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ********* ******* ********** *** *********** WCCV IMPROPERLY INSTALLED THE LUXURY VINYL FLOOR SYSTEM AND FAILED TO INSTALL A LEVELING COMPOUND AT A TRANSSITION FRON TILE TO THE FORMERLY CARPETED AREA - CAUSING THE FLOOR TO CRACK. THE CRACK NEVER APPEARED DURING THE FIRST COUPLE YEARS, THEN FAILED AND SPLIT. cOMTRACTOR FAILED TO INSTALL THE FLOOR ACCORDING TO INDUSTRY STANDARDS AND ITS NEGLIGENCE RESULTED IN THE FAILURE

    Business Response

    Date: 05/10/2023

    attached is the internal documentation for this job. WCCV's installation warranty is for 1 year from job completetion.  installation of this job was completed june of 2017, 1st date of complaint was january 2023.

    thank you,

    **** ****

    Customer Answer

    Date: 05/10/2023

     I am rejecting this response because:    Contractors have a responsiblity and a contractural obligation to execute their work in a professional and workman like fashion.  That was not done on this project.  The contractor WCCV Flooring failed to install leveling compound.  Because WCCV failed to install the leveling material,  the project was destined to fail.  Since the leveling compound was never installed the job  was "never completed in a professional workman like fashion".  Since the job was never installed according to the manufacturers detailed instructions and the leveling compound was never installed, and Since they missed an entire step they never finished the job, and the job remains unfinished, and must be completed before The Warranty Period can begin.    WCCV's failure to complete the floor installation makes them responsible for the failure and needs to correct the failed floor installation at their expense.

WCCV Floor Coverings, LLC is BBB Accredited.

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