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Business Profile

Optometrist

Midwest Eye Consultants

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optometrist.

Complaints

This profile includes complaints for Midwest Eye Consultants's headquarters and its corporate-owned locations. To view all corporate locations, see

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Midwest Eye Consultants has 4 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/14/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased glasses in July 2024 and received them the following month. Shortly after I received them, they broke. I have attempted numerous times to resolve this issue via phone calls and in person. Initially they reordered them but when I did not receive a call to pick them up, I went to the facility and was told that they were sent back. They were then supposedly reordered but I again received no phone call and when I returned again, I was told that the frame had been discontinued. At that time, I requested a refund. The office manager claimed she would have to get permission to do so and would call me the following day which again never happened. I attempted again today to visit the establishment and resolve the issue and it was closed.

      Business Response

      Date: 01/06/2025

      {BBB transcription via attachment}

      Miscommunication on order return/credit.  Process was not completed which failed to return credit to patient. After communication from BBB, error was recognized.  Patient was contacted 1/2/24 and refund was processed. 

      Assistant Operations Director

       

    • Initial Complaint

      Date:07/01/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 6/24/24 I contacted Midwest Eye Consultants for a quote on removing a small piece of debri from my eye with no insurance and was quoted $95. Inline with what I was charged by another eye dr last year for the same procedure! When I got there I was asked for my health insurance provider. The procedure was quick and simple same as I experienced last time at the other eye dr. ***** they were done I went up to the billing window and was informed that I owed $88 & they were billing my insurance company $380+! I explained what I was told and was talked down to like it was my fault their employee quoted me $95 and not given me a range which had they of given me a range higher than $95 I would of went back to North Manchester eye dr that charged me around $90 last year for the exact same procedure and that it would be impossible to find who told me that since calls are often answered by a call center which the lady that checked me in sounded like the person that quoted me $95. Now I am getting a bill from my insurance provider for $168! How does one quote a price for not having insurance to then quadruple it when they find out you do have insurance without commuting insurance fraud??

      Business Response

      Date: 07/12/2024

      Hello, somehow this complaint was sent to the **** region and is just now getting to me. I am the operations director for Central Indiana and happy to take care of this issue!

      I have investigated the patient ledger and it looks like the patient was seen for an exam involving foreign body removal. this is $130 for the new patient exam and $200 for the removal. We do have cash pay options for those who do not have insurance, so we can do our best to make care affordable. For those that have insurance, we have a contractual agreement with every insurance that we accept. The correct amount was billed to insurance. The patient was charged less than the quoted cash pay amount.

      The total amount charged to the patient was $88.35. $111.44 was billed to insurance. We have a contractual agreement to write off the remaining $130.21. 

      Looking at the ledger, we have not yet received payment from patient's insurance so I cannot look at the explanation of benefits. However, if insurance were to come back paying less than what is stated above, I will be sure to write off the overage due to ***** being quoted $95.00. Insurance was never billed more than $111.44. Patient was never charged more than $88.35 and will not be charged for anything beyond the $88.35 for that date of service. 

      Due to me receiving this complaint late in the evening, I will call ***** during a more appropriate time: Monday morning. 

      Thank you for reaching out and Please let me know if you have any further questions/concerns. 

    Midwest Eye Consultants is NOT a BBB Accredited Business.

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