Reviews

Review Details

• Review fromMichelle S

  Date: 08/23/2025

  1 star
  A drunk woman verbally accosted my young son. She was drunk & aggressive & the manager, ***** refused to escort her out or do anything about it. I understand not wanting to get involved with drunk and disorderly people, but it is unprofessional and not safe for the general manager of an establishment that serves liquor to not do anything about a drunken person that yells at a child at a family amusement park. There should be zero tolerance, or zero liquor license.
  

  Swings-N-Things Family Fun Park

  Date: 08/25/2025

  To Whom It May Concern:
  
  
  
  As President and Owner (44
  years) of Swings-N-Things Fun Park, I am responding to the complaint made by
  ******* ***** .  This person wrote an email to me yesterday
  (Sunday, Aug. 25th) which I immediately responded to in
  which she left out several key points (touched the child of the alleged “drunk”
  lady, who was autistic).  There are several allegations in
  her complaint that upon receipt of her email, I stopped what I was doing and
  thoroughly investigated each one.  The following were my findings which I
  presented to her:
  
  First,
  we had three different Management Staff speak to this “alleged” drunk lady
  and each one said independently that she was not intoxicated.  They
  were close enough to smell her breath, and she spoke clearly without a
  slur, etc.
  
  One of
  my Managers witnessed Ms. ***** touching and turning the autistic child
  around toward his mother (“drunken” lady) and saying, “See your drunken
  mother” or something to that effect.  In *** ******s response to me
  she halfheartedly denied touching the child, but my manager remains
  absolutely sure that she did.
  
  This
  incident started when Ms. ***** went up to my GM, ***** ******, who was
  working as the Track Manager and accused the child of the “drunken lady”
  of crashing into her child while on the track.  Like many such
  incidents, it gets confusing with the “back and forth” accusations (see
  emails).  She wanted my GM to kick the child and the “drunken lady”
  out of the park.  None of our track attendants saw the collision she
  alleged and obviously could not kick anybody out of the park for something
  they did not see and as noted above, there was absolutely no evidence that
  the other lady was intoxicated.  It would appear that her frustration
  with our GM was that he would not do what she wanted. 
  
  It
  should be noted that ***** ****** has been with me at Swings-N-Things for
  over 30 years and is regarded as one of the best GMs in our
  industry.  We have been told we have the best Guest Safety Record in
  our industry and as such do not permit any reckless or dangerous driving
  while on our track.  I have been the “unofficial” Safety Expert of
  the Family Entertainment Industry serving as an Accident Investigator and
  Expert Witness for over 20 years.  We have written most of the
  Concession Go-Kart Safety Standards, Regulations, Attendant Training
  Manuals, etc. at Swings-N-Things.  Our park was recently named, “The
  Greatest Fun Park in the World.” by the national TV Show “World’s
  Greatest.”  This was an unsolicited award.  I could list many more
  accolades that we have received over the years, but the bottom line is
  that we are a family-owned and operated business for nearly 44 years and
  do our best to be fair in all our dealings with our guests.  Lastly,
  we are proud of our record with the BBB – I can’t remember the last
  complaint registered against us.  The few complaints that have been
  registered over our long span in business have been dismissed as frivolous
  or false.
  
  If you have any other
  questions, please feel free to contact me at ********************