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Business Profile

Cleaning Services

ServiceMaster by Park-Ellis

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cleaning Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:04/15/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 20, 2023, there was a fire at my mom’s residence. At the suggestion of State Farm Insurance, ServiceMaster was contracted to do the clean-up. My husband met with **** Clough from ServiceMaster. **** told ***** that we would have the opportunity to view any materials that were to be disposed. This didn’t happen. One of those items was a cedar chest constructed by my dad for my mom. In our pictures, the cedar chest didn’t look damaged. However, it was pitched - the contents were placed in the middle bedroom. **** has promised numerous times to “make that right”. He even offered to pay craftsman to construct a cedar chest. However, compensation for that chest does not appear on his recent inventory. The inventories have been a problem. Using pictures, we went through the first inventory. We found missing items - sofa. (It took some time since the items were in no particular order.) **** then sent us a second, color-coded inventory. We still couldn’t find items on the inventory – like a sofa and a refrigerator, among other things. At that point, we decided to travel to their Toledo warehouse. There we did find the refrigerator. However, we were still missing some items. **** told us that he would redo the inventory. Note: sofa is still missing. **** again told us that ServiceMaster would be responsible for the sofa. Last inventory is attached. It appears the new inventory was not taken. "In box?" shouldn't appear in a completed inventory. The sofa NOW appears on the disposal list. The hexagon table that has been on previous disposals is missing. Service Master agrees to replace the items (small wooden table overlooked). There is no mention of ServiceMaster compensating for the sofa or the handmade cedar chest as promised; this issue needs to be addressed in the inventory. I have attached a letter that I emailed to ServiceMaster. I understand that I have mentioned the end of March and I want to make sure that happens.

    Business Response

    Date: 04/30/2024

    In response to the
    complaint filed 4/15/2024. This letter just came across my desk today 4/30/24.
    I have read through
    the complaint and while most of the information provided is accurate and I do
    not dispute it. The only items I have an issue with is that after I provided
    the most recent inventory ( yes it has a couple items with questions marks) I
    have not heard from the Bogers until this complaint.
    I offered at one other
    point in this process to re-inventory every item we have and I was told we did
    not need to do that and correcting the current inventory would suffice.
    I propose this as a
    solution. We will re-inventory every item, provide a list of the items disposed
    of as a loss for the Bogers to provided the insurance company, and a list of
    the items we disposed of that were salvageable along with some pricing for
    those particular items.
    If this agreeable with
    the Bogers we can start this process this week and it will likely take several
    days to complete.
    If given the go ahead
    I anticipate have the list(s) by Mid May.
    Please let us know how
    you would like to proceed. 

    Customer Answer

    Date: 05/01/2024



    First of all, I appreciate the response from Service
    Master.  I do want to clear one
    item.  **** had mentioned that we hadn’t
    communicated since the third inventory. 
    We had and I attached that letter to the complaint.  Because we never heard back from ****, we
    decided to ask the Better Business Bureau to help resolve this issue.


    We welcome an accurate inventory.  We were under the impression that there would
    be the situation when we left the Toledo warehouse in December.  The only way that we can proceed is to have
    that document.


    Compensation for the disposed, salvageable items is
    important.  Not being able to view the
    items for disposing is a disappointment that should have never happened.  As you know, one of those items was a
    handmade cedar chest made by my dad for my mom. 


    Looking to the future……New carpet has been installed
    throughout the house.  When ServiceMaster
    returns that furniture, I am requesting that there by an “inside” crew and an
    “outside” crew.  I want to protect the
    carpet.

ServiceMaster by Park-Ellis is NOT a BBB Accredited Business.

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