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Business Profile

Cell Phone Equipment

Mobile Xpress Fix-North Olmsted

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/17/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12-18-2022 I took my phone to get repaired at Express Mobile - Olmsted i asked them several questions about the repairs before going ahead with them, I have an I phone 12pro, I asked #1 will the new screen work with apple and can it be programmed so no message appears." Answer" there will not be a problem you can trade it in right now when I'm done he stated. I again asked the same question are you sure it will work and I wont have any messages come up stating not o.e.m. part. He stated again no everything will be fine and you can trade it in when I'm done, i was also told to buy a case,. within 10 minute after his repairs, I ran back in to the mall and said there is a message on the phone that will not clear, it states the part is not genuine apple and its not programmed for device. He told me wait 5-7 days it will clear on it's own. then to find out people calling me would hang up, my speaker stopped working the color distorted on the screen and swiping screen was intermittent I went back again he ordered me a second screen. took 4 weeks and said he would try another screen with mic but I would lose face recognition, when he installed the second screen he told me I would have to pay extra for another screen saver after his repairs I had a hair line crack in the screen in the same spot the original one was after he handled it and he said its fine there is no problems, I had returned more than 20 times to resolve it, and I still am unable to trade it in, I even went to the main store in the mall they told me I would have to talk to him. the last time I returned I asked is there anything they can do to help me and he said no. I even reached out to my bank for help they told my bank I purchased a cell phone from them and didn't return until after 30 day's. I went back after 10 minutes of repair. I did not buy a phone at all from them, I paid for repairs that were not as stated before repairs. now I'm stuck with a cell phone that is worse than when I brought in!

Mobile Xpress Fix-North Olmsted is NOT a BBB Accredited Business.

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