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Business Profile

Tobacco Store

E A Carey's Smoke Shop

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tobacco Store.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/17/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a product and I am not satisfied with the product and I am trying to return the product but the company will not communicate with me so that I can return this product

    Business Response

    Date: 08/23/2022

    We received your letter with an ID of ********, We are very familiar with this customer as we were trying to email her & none of the emails we sent to her were being delivered. We finally were able to speak with the customer on Friday, August 19 via phone. We were able to explain to her that the item she ordered was nonreturnable.

    As stated on our website: ****** ***** are personal care items, for one safety and health reasons, once opened, THEY CANNOT BE RETURNED TO US.

    **********************************************************************************


    Please let us know if there is any further action we need to take.

     


E A Carey's Smoke Shop is NOT a BBB Accredited Business.

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