We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Handyman

James Musacchia Construction

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Handyman.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/30/2023

    Type:Order Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This complaint is Complaint against James Musacchia and James Musacchia Construction company for failure to return a full deposit on cancelled services.
    James Musacchia was contacted by Dian ******** on October 20th, 2022, and correspondence continued through January 17th at which notice of cancellation was provided. As of January 26th, the $4,000.00 deposit has not been returned to Dian ********. Summary of correspondence is provided in second document. Jennifer contacted James Musacchia on January 12th in a good faith attempt to finish the project on behalf of Dian. James responded over the next few days sporadically and without complying with due dates which continued to delay the project beyond reason. Cancellation of the services quoted by and between James Musacchia Construction and Dian ******** (by Jennifer Petersen POA) were made on January 17th, 2023 and Dian ******** requested the $4,000 deposit to be returned by January 23, 2023, however James Musacchia is not responsive and has failed to provide the refund and failed to provide services. The request of the refund is a result of James Musacchia Construction’s failure to provide a contract prior to accepting and cashing the deposit, failure to negotiate in good faith, failure to respond to deadlines and requests, failure to start construction and failure to show up on scheduled workdays, and failure to hold the deposit in escrow until services are provided. These failures have resulted in unjust enrichment. We are further concerned that other elderly individuals seeking home renovations are receiving the same treatment.
    James Musacchia Construction was notified by email, text and certified mail on January 17th that should James Musacchia Construction choose to not refund the deposit by or before January 23, 2023, Dian ******** would contact the A******* ******* ***** ** ***** ******** ********** ******* ** ** ** ***** ******* **** ****** ********* **** ***** *** ****** ******** ****** ** *******

    Customer Answer

    Date: 03/08/2023

    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]



    Better Business Bureau:



    At this time, I have not been contacted by James Musacchia Construction regarding complaint ID *********



    Regards,


    **** ******** ** ******** ********* ***

James Musacchia Construction is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.