We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Garbage Removal

Shackleford Disposal Company LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/20/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The first complaint Shacklefords did not pick up my whole streets trash on Thursday April 6th. This resulted in trash blowing all over our neighborhood when we had a wind storm that Saturday on the 8th. I drove around the neighborhood and realized they had missed our street only. When I called into Shacklefords to report this, the receptionist said this must of been because a driver called off. It clearly was not the reason.
    The following Thursday April 13th I placed my trash out as usual. I sit my hauler provided can along with another 55 gallon barrel. I purchased this barrel in October of 2022, and it has been out with my other can for 6 months now. On this date, I heard the trash come, and roughly 10 minutes later I went out and noticed my personal barrel was gone. They threw the whole thing away! I called the company the next day on the 14th. The receptionist stated I would need to talk to the route supervisor. She took my number and stated she would pass this on. I called again on Tuesday the 18 and spoke to the same lady. She stated "Oh they said they won't replace that". I paid 100$ out of my own for this . Once again she took my number and forwarded it to the route supervisor and manager this time. To this day the 20th of April I have heard nothing back from them. This is my personal belonging they just point blank picked up and threw away. Its practically brand new and had been sitting out with my other can, so for them to just throw this away is unacceptable.

    Business Response

    Date: 05/04/2023

    Hello Ms. *****,

    Shackleford's Disposal would like to take this moment to apologize for the inconvenience, as well as not a follow up call back for the response to your personal can. At this time, you will receive a credit on your account in the amount of $85.00. 

    Thank You, God Bless

    Shackleford's Disposal

    Customer Answer

    Date: 05/04/2023

    I accept the business's response to resolve this complaint.

Shackleford Disposal Company LLC is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.