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Business Profile

Construction

Mark Harpster Construction

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/21/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had vinylmax Windows and a 6 foot patio all side door installed March 2024. I am having a problem with all the windows gaps at the top as they are double hung the installer is ignoring my text and phone Calls for the order number for the windows so that I may give it to the manufacturer and They will be able to send out a technician to rectify this problem Also, I need the order number and the warranty for the 6 foot patio door and a copy of the building permit for The windows I have given the installer ample time to respond, but I have not been contacted I believe that I will not be given any further service from this company Any help would be appreciated thank you

    Customer Answer

    Date: 11/21/2024

    I was only given the proposal.  And a brochure describing the windows, I was never given a receipt or warranty for the patio door or the order number  which I need I have asked and texted the installer for this information. He did visit my house and is aware of the problem. I told him he had two weeks to reach out to get me some help for this. He has ignored me for at least six weeks this time around prior to that weeks went by before he would even return a phone call. I need this information if any problem arises I’m sure that this company will not assist me. Others need to be aware of this unprofessional and I’m reliable company avoid them.

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