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Business Profile

Roofing Contractors

Smart Choice Roofing & Siding
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/24/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I moved into my house in May of 2023. I got my roof replaced immediately upon move in because the home inspection said it was needing to be replaced. The date it was replaced was 5/30/2023. I was cleaning out my closet in December 2024 and noticed a lot of water damage. I have been trying to get ahold of the roofers to both fix the roof and pay for the damages to my upstairs closet for over a month now. I was gracious with the holidays that I called before the holidays, let holiday week happen, then have been calling them almost daily since the holidays ended. Now we are 3 weeks into January and there have been two large snowfalls so this is just eating away my ceiling now.

    Business Response

    Date: 02/18/2025

    BBB called the business and the owner stated that they took care of the issue 2 weeks ago.

    Customer Answer

    Date: 02/28/2025

    Hello BBB,

    I could've sworn I responded. I ended up getting another company to come out and take a look. There has been persistent water leaking into my ceiling, with no real change when Smart Choice roofers came out and told me they had fixed the issue. The company that I'm working with now said there is a bunch of sealant on the roof but in the wrong spot and the problem (the chimney flashing) was not resolved (as evidenced as well by the continued moisture in the upstairs closet. I will not be working with Smart Choice Roofing again.

    Thank you,

    *****

Smart Choice Roofing & Siding is BBB Accredited.

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