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Business Profile

Plumber

Kevin W. Puckett Plumbing

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Kevin W. Puckett Plumbing's headquarters and its corporate-owned locations. To view all corporate locations, see

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Kevin W. Puckett Plumbing has 2 locations, listed below.

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    • Kevin W. Puckett Plumbing

      2033 Fernwood Middletown, OH 45044

    • Kevin W. Puckett Plumbing

      6460 Hetzler Rd Middletown, OH 45042-9470

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:06/09/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company was paid to replace some of our sewer line that was at risk of collapse. We learned about the issue when we did our inspection before buying the house. These guys came and dug up our yard, without knowing where the pipes were in the first place. While digging up the yard, they tore up some electrical wires, destroyed our downspouts, broke several of our landscaping stones. It was supposed to be a one day job, it turned into two days as the people working on day one spent more time yelling at each other than actually working. It was like they had no clue what they were doing. When they were finished, they didn't bother to try and fix the dirt and level it out. We were told "it will level out after a hard rain or two" it's.been two months and we still have piles of dirt and sunken holes in our yard. They didn't even try to put things back the way they found them. There are pieces of the old clay sewage pipes all over the yard. The guy in charge said to give him a call in a month and they will cut the pipe, that's sticking out of the yard, down to be flush with the yard. Well we called and he hasn't been out yet

    Kevin W. Puckett Plumbing is NOT a BBB Accredited Business.

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