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Business Profile

Disability Access

101 Mobility/ Lifestyle Mobility
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/11/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This issue is involving my mother-in-law ******** ******. 101 mobility knows the situation and has done absolutely nothing about it!! ******** has not had a full shower since last yr in November and she is 95 yrs old. Hubby and I spoke to **** many of times and he was suppose to get back with me a few weeks ago about the stair lift in which he supposedly sent a message to the original company and I never heard back! ****** and another gal keep telling me he is out in the field. It goes to show me their true colors! They don't care and they have no empathy regarding her health. The stairlift just needs a motor is what we were told!

    Business Response

    Date: 06/26/2024

    RECEIVED VIA PHONE BY BBB STAFF MEMBER:

    The business has stated that the stair lift was purchased under the consumer's previous waiver program. The consumer is out of warranty and their new waiver program will not cover the cost of the replacement motor. The consumer will have to purchase the motor out of pocket. 

101 Mobility/ Lifestyle Mobility is BBB Accredited.

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