Reviews
This profile includes reviews for Secure Data Recovery Services's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,085 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromJoe L
Date: 10/25/2024
5 starsAmazing experience all around with secure data recovery. They are really true to their name and recovered my data from my busted hard drive. Great professional service and turnaround time and well worth the price. Thank you !Review fromDon M
Date: 10/25/2024
5 starsI had a great experience with Secure Data Recovery Services, and my account manage ****. He made navigating the process easy, explained the payment options, and help me to lower the costs even further to fit my limited budget. I received a new HDD a few weeks after the terms were agreed. My credit card was not charged until the data was recovered. Everything was recovered. Thanks ****!Review fromErica F
Date: 10/24/2024
5 starsLosing data is scary. Sending it to get repaired by strangers is also scary. My dad's ext HD got corrupted somehow and he was heartbroken. So many years of data. I sent it to **** after trying with another local company that couldn't handle it.The second I got my first email from **** at **** I knew I could trust them. I got so many emails from him with forms to sign, information, follow up, etc. There wasn't a moment I didn't feel like I'd make the right decision with this company.We got the ext HD back yesterday and went through the files. EVERYTHING my dad was hoping to recover was recovered, and actually WAY more than he thought was possible. He's so relieved and I couldn't be happier.This company is amazing. If you're nervous, scared, on the fence or whatever, I can tell you with 100% certainty that if your data can be recovered at ALL, these are the guys who will do it. They're professional. They're fast. They're thorough. And they're trustworthy. I'm a busy person. I very rarely even bother writing reviews. But I really had to this time.Thank you guys so so much. And ****, you are awesome.Review fromJes R
Date: 10/23/2024
5 starsI had a great experience with Secure Data Recovery! They kept me well-informed throughout the entire process and provided regular updates on the status of my case. Im very happy with their service and **** who helped me out. I would highly recommend them to anyoneReview fromRene B
Date: 10/21/2024
5 starsI thought I would never see my data again until **** and his team took over.Review fromDavid B
Date: 10/17/2024
1 starMy recovery costed $1078.12 USD, my hard drive costs around $100 USD.
Secure Data Recovery Services
Date: 10/18/2024
Thank you for your feedback, *****. We understand that data recovery can be costly, which is why we offer many different payment options. Please reach out to your representative, as we would like to discuss your case further. One of our primary goals is customer satisfaction, and we look forward to hearing from you.Review fromMark J
Date: 10/15/2024
5 starsI had a ******* removeable 4Tb hard drive that contained decades of data: personal writings, legal documents, pictures, music and video files, etc. I contacted Secure Data Recovery about the possibility of recovering the contents, and was treated respectfully and without delay. They assigned me a case number, but just before senting it to them, I discovered that ******* offered free warranty data recovery for some of their drives, so after finding out mine was covered, I sent it to them instead. In the meantime, SDR kept my case open until after I heard back from *******, with SDR even checking in to see how things were progressing. ******* claimed they would have an answer in about 4-6 weeks. It took seven weeks to receive the bad news that NOT EVEN ONE file was recoverable because platter damage was too extensive. When setting up with ******* in the event of no data recovery, I chose to have my defective drive returned instead of receiving a free warranty replacement drive (they would destroy the old one). Upon receiving my old drive back from *******, I immediately sent it to Secure Data. Within four days, I received news from Secure Data that there was 1 file they were not able to recover...but over ******* files WERE RECOVERABLE! *******: 0% data recovery. Secure Data Recovery: ********% recovery!Not all drives can have such a high recovery rate. My drive was only about half full, and the platter damage must have been mostly in empty areas. But why the manufacturer claimed complete loss, tells me all I need to know about warranty "data recovery". Give them a shot, certainly. But if that fails, and you absolutely need to get as much of your data recovered as possible, don't hesitate to reach out to Secure Data Recovery for fast response, and top-notch technological expertise to get the job done, especially when the other data recovery companies fail!Review fromErik B
Date: 10/12/2024
5 starsThe Secure Data team was very professional. They were extremely communicative every step of the way, and they were able to retrieve 100% of my data from a corrupted drive. Highly recommended.Review fromSandy L
Date: 10/10/2024
5 starsTook my dead phone to 3 local businesses who were unable (or unwilling) to go the extra mile for me. Secure Data Recovery was able to save all the data I thought was lost forever. Worth every *****!Review fromJonathan S
Date: 10/09/2024
5 stars**** and Secure Data Recovery was nothing short of exceptional. He delivered on communication, patience, and service. I lost a large amount of data that has now been restored thanks to the team at Secure Data! 10 out of 10 experience. Thanks again!
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.