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Business Profile

Sporting Goods Retail

Jann's Netcraft

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sporting Goods Retail.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/30/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Last year we made a online purchase the money was just taken now a year later we no longer needed or wanted the item they sent it and we sent it back Now no refund at all . All the while they tell us irhe refund is being sent $100.12

    Business Response

    Date: 04/07/2023

    [BBB Transcription via Attachment]

    Ms. ********, 
    I reaching out in response to ID ********. This order was placed by *** ***** on 10/1/2021. At the time the order was placed we informed the customer the items he ordered were out of stock and we were not sure when they would be available due to Covid related shortages. The customer asked us to keep this order open and fill when the items became available. We finally received the items into our warehouse on 2/15/2023 and shipped them to Mr. ***** the same day. Mr. ***** returned the items to us stating he no longer had a need for the items, we received the return on 3/21/2022. At no point prior to us shipping the order did the customer make any attempt to notify us to cancel his order. 
    Returns can take 30 days to process, Mr. ***** received a credit in the amount of $110.12 to his credit card on April 3, 2022. Included in this letter is an email from Mr. *****'s wife dated March 30, 2023 to our customer service team and our response regarding the credit. At no point did we ever deny or delay their credit. 
    If you have any further questions related to this matter, please do not hesitate to contact me. 
    Sincerely, 
    ****** ******** 


Jann's Netcraft is NOT a BBB Accredited Business.

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