Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/22/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June 2023, a tornado hit the Point Place area in Toledo. We engaged CRD Construction to repair damage to property, including house siding & house / garage roofing. Our primary contact was Travis Turner. On November 17th, the siding materials were delivered. We wrote a check to CRD for $13,600. On November 24th, crews were onsite replacing the house siding. The first thing I noticed during install, was the crew was working independently on each side of the house. There was no starter strip used in the installation of the siding. There was no one from CRD onsite managing/overseeing the installation. On November 27, we e-mailed Travis Turner alerting him that last strip of siding (near the foundation of the house) was manually cut by the workers to try and level the siding to add a J channel to the bottom. We noticed other parts of siding appears slanted and there are issues with facia and outside corners. CRD contends that the house is unlevel and that is why they had to use cut the siding and use a J channel. We have had other contractors out to house to verify their claim, including ***** at ******* ******, and he quickly confirmed that if the CRD contractors had used starter strips in the installation it would have prevented having to rip the last piece of siding, prevented the use of a J Channel, & eliminated the slanted siding. J channel collects water, dirt & ice which diverts to the corners of the house (similar to a gutter) putting extra pressure on the foundation. We found water from the J Channel splashing on the concrete foundation bricks. On Feb 13th, Travis called to say company was having cash flow problems and needed final payment. We agreed to make a final payment less $1,000 and that CRD would be out in the spring to take care of fixing the siding issues & a popped shingle. He later blocked our phone number. We contacted CRD (MJ) on 5/21, 5/28, 6/6, 6/14, 6/27 and even stopped in office on 7/9, they say they will get back to us but never do.

  

  Business Response

  Date: 07/30/2024

  We acknowledge the concerns raised regarding the recent siding work performed.

  
  House Out of Square/Not Level:
  It is a common fact that most homes are out of square or not level. This is a natural occurrence due to the settling of the house over time.
  Consequently, angles and manual cuts are often necessary during installation to ensure that construction materials are properly aligned. When leveling construction materials, adjustments must be made to account for deviations between the frame of the house and the siding.

  
  Use of J Channel:
  The J channel was used to help conceal the deviations in the sill plate of the home. This approach is a standard practice to manage inconsistencies and ensure a more aesthetically pleasing result.

  
  Project Management:
  Travis, your original project manager, had to take a leave of absence, which impacted the oversight of the project. Despite this, our office team maintained communication with you on several occasions, and site visits were conducted to review the concerns raised.

  
  Resolution Delays:
  We acknowledge that there has been some delay in deciding the final resolution as not all items were in agreement. This was necessary to ensure that all concerns were thoroughly reviewed and addressed.

  
  Final Walkthrough:
  A final walkthrough was completed last week, during which an agreement was reached on the work to be completed and adjusted. This agreement aims to fully resolve the matter to your satisfaction.

  
  Next Steps
  The agreed-upon adjustments and work will commence shortly to ensure all issues are addressed comprehensively.
  We remain committed to resolving these concerns and appreciate your patience and understanding throughout this process.
  If you have any further questions or require additional clarification, please do not hesitate to contact us.

  Customer Answer

  Date: 08/07/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. While we are not in complete agreement on the house out of level or use of J channel, we are satisfied with list of repairs documented in the final walk-thru and are looking forward to the additional work being completed later this month (August-24).
  
  Sincerely,
  
  ***** ******