Reviews

This profile includes reviews for MCTV's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

MCTV has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  MCTV

  814 Cable Ct NW Massillon, OH 44647-4284

  
• 

  MCTV

  510 Warwood Ave Wheeling, WV 26003-6842

  
• 

  MCTV - Wayne County

  444 West Milltown Road Wooster, OH 44691

  

Review Details

• Review fromArie P

  Date: 05/03/2024

  1 star

  Arie P

  Date: 05/03/2024

  Their billing system is made to confuse people, trying to charge you two months instead of one. Their customer service is rude, they are aware of the type of confusing system and they do not tell the truth. Another issue, THEY DO NOT ISSUE AN INVOICE. As a customer, there is no way to receive an invoice they issue a statement with no invoice number. It's a shame that a company behaves that way.

  MCTV

  Date: 05/07/2024

  Thank you for the review of MCTV. We apologize if your recent invoice is confusing – that is not our intent. With eStatement invoicing, you receive a monthly email with a link that takes you to the customer portal where you can view and print your invoices. Your account number is listed at the top of the invoice as well as in the bottom portion. It has been our policy since 1965 (when we started our service) to send an invoice to be due the first of the month. You have the whole month to pay without any penalties – late charges apply on the 5th of the following month. For example, January’s invoice is due on January 1, but you have the whole month in which to pay and your account would not be charged a late fee until February 5 if you have not already paid for January’s service. This policy is similar to other utility companies, such as phone companies – they charge for the services for the upcoming month. This is in no way meant to confuse our customers and our representatives are available to help. In regards to the level of customer service you received, we have reviewed the calls and our trainer will work with the representatives to ensure they are offering the best customer care to everyone. Again, we apologize for any misunderstanding this has caused. Please call our office if you have any other questions.

• Review fromBrady H

  Date: 07/13/2023

  1 star

  Brady H

  Date: 07/13/2023

  We live is a rural community with VERY limited access to high speed internet, and cell phone service. Which are both necessities now, rather than nonessential. We called for service on 7/12/23 because of an issue with THEIR fiber line. We were told the EARLIEST we could expect a tech was a full week from then. This is inexcusable from an ISP in 2023, even more so from one in an area with VERY limited choices. People are pigeon hole’d into using companies like MCTV because there is no viable alternative. As soon as we are able to get an option for a reliable company we will be switching. I’d advise EVERYONE to do the same. Absolutely unacceptable.

  MCTV

  Date: 07/17/2023

  We apologize for the inconvenience this caused you. When we received notice of this, we were able to dispatch a technician as quickly as possible and it looks like your service was restored on Friday afternoon. We have issued a credit to your account for the service outage and inconvenience. We apologize that this was not handled in a quicker and more customer-friendly manner.