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Business Profile

Auto Body Repair and Painting

Southside Custom Paint

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Body Repair and Painting.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/19/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hope this message finds you well. I am writing to formally file a complaint regarding the excessive storage fees being charged by Tim E***, the owner of Southside Customs, for my vehicle that was towed there following an accident on January 14, 2024.

    After the accident, my car was towed to Southside Customs, where it has remained in the same spot since it was dropped off. Despite the owner informing my insurance company that my vehicle was totaled, I have made several attempts to retrieve my car. Each time, I have been met with resistance and unreasonable charges.

    Mr. E*** is currently charging me $100 per day in storage fees, which has accumulated to over $16,000. This amount is not only exorbitant but also unjustifiable given that the vehicle has not been moved or serviced since it was towed. In a text message, Mr. E*** indicated that he would obtain the title and sell my car for $16,500, effectively holding my vehicle hostage.

    I believe these practices are unfair and potentially illegal, as they exploit my situation and place undue financial pressure on me. I am requesting your assistance in investigating this matter and taking appropriate action to address these excessive charges.

    Thank you for your attention to this urgent issue. I look forward to your prompt response.

    Business Response

    Date: 08/26/2024

    Dear
    Sir/Madam,

    On January 15, 2024
    ****** ****'s 2016 Ford Taurus was towed to Southside Collision. On January
    17,2024 ****** **** personally came into Southside Collision and signed an
    Authorization to Repair and Direction to Pay for her vehicle to be handled as
    an ******** claim #**********. ***** ****** from ******** at ************ was
    assigned to her claim. On January 22, 2024 Southside Collision sent ********
    photographs of the damaged Ford Taurus as per their request. ******** then
    responded, based upon photos, that the vehicle was a TOTAL LOSS. On February
    29, 2024 ****** **** came to Southside Collision and cleaned out personal
    belongings from her vehicle but, DID NOT RELEASE her vehicle for ********
    to pick up. At that point she informed Southside Collision that her Attorney
    *** ******** at ************ was going after ******** and was handling the
    claim because ********'s offer was too low. Southside Collision informed Mrs.
    **** and her Attorney of the charges that were still incurring. On April
    4, 2024 ********'s Total Loss Department called and informed
    Southside Collision that Mrs. **** still had not settled and that they
    were no longer responsible for storage charges. On April 8, 2024 Southside
    Collision re- emailed ****** **** and her Attorney ALL current charges due at that
    time. During the entire time this vehicle has been at Southside
    Collision, both the owner and her Attorney-*** ******** have been aware of
    charges that are incurring. It is to our knowledge, at this point, that ******
    **** has now settled with ******** choosing to keep her vehicle as an Owner
    Retain. As for Southside Collision's charges on total loss vehicle claims, ALL
    insurance companies have paid and do pay our same rates and are usually handled
    in a timely manner within 5-7 business days on average. ****** ****'s
    vehicle has been here over 8 MONTHS and is probably the longest ever for
    Southside. As we discussed with her Attorney, Mrs. **** should have paid her
    bill months ago and had her vehicle moved out of our lot .

    In closing, Please
    remember ****** **** and her Attorney *** ******** have been well aware of ALL
    charges the entire 8 months the vehicle has been sitting here at
    Southside Collision. ******** has paid out to ****** **** on her claim for the
    Ford Taurus, Attorney *** ******** is done with her, and now she wants her
    car......

    Please contact Southside
    Collision via email at ****************************** to discuss this
    issue any further. This vehicle was deemed a TOTAL LOSS by
    ******** insurance company and the owner knowingly left the vehicle at our
    facility with charges incurring. 

    Thank you,
    Southside Collision

    if you have issues opening please call me or email ************

Southside Custom Paint is NOT a BBB Accredited Business.

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