Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/30/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I met Jason P***** 6/6/to discuss him constructing a patio.Prior to meeting, he said it was a difficult structure & he needed to pull in his architect..We exchanged many texts w/ images with construction style ideas.He returned 6/19 with the artchitect who took measurements & photos. With the understanding that we were moving forward with Mason Exteriors for the project, the architect advised cost to create the design was $2500.On7/10 Jason returned & obtained additional measurements to provide the architect for his design.Late July, the architect let me know his fee was going to be $3000 due to the complexity & an additional $700 because he needed a structural engineer to approve the plans for the permits to be pulled.Jason text me on 7/21 advising the plans should be complete enough for him to begin moving forward. He have me a quote at that time valid through 8/13 for $80,900.00.I received the final plans from the architect on 7/24 -sent to me by Jason.We exchanged additional texts w/ design details.On 8/5 I messaged Jason because I hadn't heard from him.He said he had to take unexpected time off, and he would call me by 8/7.I received the invoice for the plans on 8/8 for $4000, which was slightly more than I had understood. I wrote the check for $4000 directly to the architect on 8/1 but held the check to mail because I wanted an invoice showing it was $1000 instead of $700. I conceded to the additional $300 to move forward & the architect wanted to be paid- he provided me the invoice on 8/5. The text exchange with Jason on 8/5 is the last communication I received..I made numerous calls, sent several emails with no response. I visited his home address as listed on the estimate he provided & left a written letter asking him to please contact me. A neighbor told me he still lives there. No response. The architect told me he was not returning his calls either.While I didn't pay Jason directly, I incurred this cost at his direction to move forward.