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Business Profile

Roofing Contractors

Integrity Roofing and Siding

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Roofing Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/24/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In 2021 we had Integrity Roofing and Siding replace our roof. Customer service was poor at best, but as of this month we discovered the roof had not been secured properly, and water is leaking into our house and starting mold issues. We contacted Integrity because of our standing warranty with them. Since we reached out, phone calls and texts have been ignored, and when the owner said he would meet with us, he never showed. We simply wanted him to assess the problem and fix it, but his evasion has left this issue unresolved.

    Business Response

    Date: 03/13/2023

    RECEIVED VIA PHONE BY BBB STAFF MEMBER:

    The business has stated that they visited the consumer's home within 4 days of initial call which is within the timeframe stated in the warranty. They made repairs to the roof and informed the consumer that any additional repairs need to be performed by whoever installed the siding. Any issues the consumer is still seeing is not related to the work performed by this business. 

    Customer Answer

    Date: 03/13/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



    Regards,



    ******** ******




Integrity Roofing and Siding is NOT a BBB Accredited Business.

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