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Business Profile

Finish Carpentry

Long's Finishing LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/15/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 10/24/22, my wife, ******* ****** wrote a $2,390.97 check to Long's Finishing to replace wood trim on our house, back fill and paint the replaced wood trim and fill in the nail holes. ******* **** is proprietor of this business. The trim was replaced. However, the remaining tasks were not completed.
    In 2023, ******* reached out to Mr. **** multiple times by text and phone. He did not return to finish the job. In 2024, I called Mr. **** on March 19th, June 11th, June 17th and July 9th. The March 19th call consisted of Mr. **** advising that it was too cold to do the painting and it would be taken care of once the weather permitted. The June 11th and July 9th phone calls were not answered. I left voicemails, which were not returned. When I spoke with Mr. **** on the June 17th call, he indicated he would have his painter come out that week to complete the work. He also advised that he would send a text when the painter was on his way. After the call, there was not any contact from Mr. **** and the painter never arrived to complete the work.
    At this point, we want the work completed within seven days or a refund of the payment to Mr. ****, less the cost of the wood trim.

Long's Finishing LLC is NOT a BBB Accredited Business.

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