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Business Profile

Plumber

Aqua Plumbing & Excavating

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/06/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had contacted this company for a job. The worker that came out (*****) told me that my water pump was bad. He said he could get a rebuild kit and install it at $750. When he came out on Wednesday May 24, 2023. It took him between 20-30 minutes and he took the box for the rebuild kit with him. He had me write a check and he gave me a generic receipt. It did not have the name of his company or a break down of what I was being charged. He also had me write the check to a woman's name (****** *****) not the company. After he left I contacted the company by email to ask for an invoice of my charges and why I made the check out to a person. The person who contacted me back was ****** ***** and she stated that she would get me the invoice and that the check is written to the owner because they are a sole proprietor. I have contacted her twice more since and still have not received the invoice. I have also texted ***** who came to fix our water pump with the same issue of no response. I looked up rebuild kits for a well water pump and they are not expensive at all. Usually under a $100. I am unsure why I was charged $750 for a 20-30 minute job. I would like an invoice or my money back.

Aqua Plumbing & Excavating is NOT a BBB Accredited Business.

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