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Business Profile

New Car Dealers

Springbrook Auto Auction-sales

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/28/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have been unable to attend the auction and have been doing it over the phone with the owner *****. On November 14, 2022 Raabe Ford had Springbrook pick up a 2006 Ford 500 from their location. This vehicle was driven by someone from the auction or the dealership. You can clearly tell when driving that it had a frame issue that they did NOT disclose and at that same auction Vans Als brought in a vehicle and while on the phone it was NOT disclosed that it had a piece of wood visible that was holding up the bed from the frame? This is a deceiptive practice to NOT tell a dealer that their is a frame issue when clearly both dealers and the auto auction knew of the issue. We want to return vehicles and cancel sale!

    Customer Answer

    Date: 12/12/2022

    From: ***************************** <*****************************>
    Date: Sat, Dec 10, 2022 at 3:54 PM
    Subject: Complaint ID # ********
    To: ***************** <*****************>


    Can you close this complaint out please and ty

Springbrook Auto Auction-sales is NOT a BBB Accredited Business.

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