Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/10/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered customer window shades from this company on October 18th, 2024. I paid the initial deposit of half the full amount after being told these coverings would be in two weeks later. When I didn't hear anything for weeks from the salesperson I reached out to her, which was November 14th, almost four weeks later. She responded by letting me know she would check on the status of my order. I then checked back with her a few days later when I didn't hear back from her and was told they could be installed Friday November 22nd. I was supposed to work out of town that day but canceled my plans since I desperately needed coverings on my large windows. Once again I had to initiate communication to find out what time the installer would be there. Late afternoon of that day I found out that he had an issue with a previous job and would need to come the next day. The installer brought in the shades and found the three living room shades were not the right size. There were also two other blinds missing from the order. The installation of the correct window shades was not done well. The shades were off-center and did not roll up properly. On November 24th, I contacted the salesperson about the missing shades and those mismeasured. She informed me she would look into the missing shades, find out about the poor installation, and get back to me the next day. The next day, I didn't hear from her, so I contacted her and was told she didn't have any information. In subsequent days, I also tried contacting her by leaving voicemail messages and did not hear back from her. Again, I had been waiting double the time I was told and now still didn't have my complete order. I contacted the owner and asked to have the poorly installed shades removed and to be given a refund, on December 2nd. The following day the installer came, took down the shades, and took them away. I have not had any response from the owner nor have I received a refund.

  Business Response

  Date: 12/13/2024

  The customer was informed by the installer that her windows were not square and that he would make adjustments to the mounting brackets to accommodate. At the customer's request the adjustments were to be made at the time of the second install.

  Prior to the second install and after the 3-day cooling off period required by Ohio law, customer demanded a cancelation making several threats in the process. 

  Understanding the customer's frustration, the cancelation was processed and per their request arrangements were made to remove the installed blinds. In addition, the credit card processor was notified of the refund request. The company has no control over the processing times of reversing transactions by the credit card processor. 

  Customer Answer

  Date: 12/19/2024

  I am rejecting the company's response because it is not factual. The installer only visited my home once to install the shades and never mentioned that my windows or walls were not square. My home is a new build with perfectly square European windows and walls. The attached photos clearly show that the holes from the installer were not equidistantly drilled from edge to edge, causing the shades to be off-center.
  Additionally, half of my order was missing. Despite multiple attempts to get a response from the salesperson regarding the missing items, I was ignored. Trying to get information about an order worth thousands of dollars should not be considered threatening. When I didn't receive any follow-up, I contacted the owner to have the blinds removed but received no response except a call from the installer. On his second visit, the installer removed the shades.
  As of today, I have not received a credit refund to my credit card. It is unfortunate that it took an official complaint for this company to respond.
  
  Regards,
  
  ***** ******

  Customer Answer

  Date: 02/07/2025

  I filed a dispute with my credit card company after the aforementioned refund was never received. My credit card company reached out to Budget Blinds several times. After 90 days without a response, they refunded me the money.