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Business Profile

Water Well Drilling

Beinhower Bros. Drilling Company
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:02/27/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Called company for quote to fix failed well water system. Day of appointment, I was told it would cost "a couple hundred dollars" for the gentlemen to pull the motor assembly up with their special truck. They pull it up, leave, and we expect a bill in the mail for maybe $200. Nope -- they actually want $600. Complaint

    Business Response

    Date: 03/01/2024

    Complainant (agent) requested well and pump evaluation.  Beinhower Bros. provided quote of $250.00 by phone to provide service crew and equipment to evaluate.  Once evaluated by electrical testing equipment and other testing, Beinhower Bros. recommended removing the pump from the well.  The field technician verbally advised agent total cost to proceed with additional work which required using pump crane to remove 200 ft. deep well pump and provide further recommendations would cost approximately $600.00.  Agent advised us to proceed.  Work was performed on 9/28/23.  Invoice and report with recommendations was emailed on 10/3/23.  No further contact from agent.  Rather than call to discuss the work and costs, agent files complaint 5 months later with Better Business Bureau and still has not paid Beinhower Bros. anything.  Beinhower Bros. sent statement numerous times with monthly interest charges.  Beinhower Bros. did not have agent sign the field estimate to do additional work and are willing to accept the initial quote of $250.00 as payment in full.

Beinhower Bros. Drilling Company is BBB Accredited.

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