Complaints

This profile includes complaints for American Fireworks Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  American Fireworks Company

  7041 Darrow Rd Hudson, OH 44236-2254

  
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  American Fireworks Company

  PO Box 394 Hudson, OH 44236-0394

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/30/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My family and I drove about 30 mins to American firework on June 17th. We had gift cards that we brought from Groupon and also a Father’s Day special discount deal that the American firework company provided. We weren’t able to complete our transaction because they told us that we couldn’t stack deals, saying that the gift cards from Groupon was consider a deal. But they were gift cards that hold real money value in them and is treated like a debit card. So I don’t understand why they won’t take my gift card and the Father’s Day special deal since the gift card is a gift card and the Father’s Day special deal is a deal. They are two different things.

  

  Business Response

  Date: 07/19/2023

  Dear ******,
  
  Attached are the two possible Groupons the customer could have provided, as well as the store coupon that she wanted to use in the same transaction.
  
  We have 2 similar Groupons available for purchase, and each of them clearly state in the “Fine Print” section on Groupon that they may not be combined with any other offers.
  
  $25 or $50 voucher “Fine Print”: “Limit 3 per person. Limit 1 per visit. Must use promotional value in 1 visit. Valid only for option purchased. Groupon may not be combined with any other offers, such as buy one, get one. Only 1 Groupon per purchase valid at checkout.”
  $25 or $50 value “Fine Print”: “Voucher may not be combined with buy one, get one. Only one voucher per purchase valid at checkout. Limit 3 per person. Limit 1 per visit. Must use promotional value in 1 visit(s). Valid only for option purchased. Not valid with other offers or promotions."
  
  The “Father’s Day Coupon 2023” that the customer wanted to use also states: “This Coupon isn’t Valid with Any Other Coupon/Deal.”
  
  When the customer came in, we explained the fine print on both the Groupon and the coupon.  Since our store policy and the coupons do not combine coupons/discounts/deals, we offered to make an exception this one time to do multiple transactions to allow the customer to use both in one visit. Even after the explanation and possible solution, the customer called the local authorities to come on site, in an effort to force us to change our policies. After the authorities understood the situation and store policies, they attempted to reiterate and explain them to the customer and that they could not force us to change our company policy. At that point in time, the authorities gave her the opportunity to make the purchases with the exception we provided her. The customer chose not to make a purchase in store and was asked to vacate the property, as it was 40 minutes after the store had been closed.
  
  There will not be a store credit, refund, or exchange option, as this policy was clearly stated and interpreted prior to any transactions in our store. Furthermore, as we were gathering the attachments, we found that all the Groupons in the customer's name have since been redeemed. Therefore, the customer already made the purchases using the Groupons.
  
  Thank you for your time,

  ***** *****

  American Fireworks Store Manager