Reviews

Review Details

• Review fromGARY R

  Date: 07/10/2023

  1 star
  Sizing chart posted is not remotely accurate. I have a 45" chest and the jacket I purchased had sizing that went 42-44" for a large and 46-48" for XL. I went with the XL to ensure it would fit obviously and it completely swallowed me. So big. Luckily they have free exchanges but they do not have free return shipping. It cost me an additional $75 to send it back for an exchange. Just received the Large size and it is still too big. I can almost fit another small person in there with me, the sleeves are too long and the collar doesnt fold over correctly. Very disappointed.
  

  U S Wings, Inc.

  Date: 07/11/2023

  This jacket is listed as a full size cut, which is a size larger. We always ask a customer their height and weight to assist in sizing if asked. We do offer the replacement shipping at no additional charge, however if the shipping to us cost $75.00, then it was shipped expediated, as ground shipping does not cost that much. As that is a new jacket, the collar may not be conditioned yet and fold over as well as the customer wants, (it will over a short period of time), I do not believe the customer reached back out to us after he received the large, so we were not aware that he was not happy with the jacket. As a Licensed jacket from Lucas Films, it has certain specifications we meet and we rarely see a jacket come back. If the customer would like to return it, that would be fine just as it is posted in our return policy, we have no problem refunding the customer if he is not happy with his purchase.

• Review fromChristopher J

  Date: 04/20/2023

  1 star
  Horrible customer service. Bought an $800 jacket that was shipped with a blemish on the leather.
  

  U S Wings, Inc.

  Date: 04/28/2023

  Customer purchased and wore his jacket, then sent several emails to us that he noticed approximately one inch of dye rubbed off of back panel fold. We inspected the returned jacket and there was no defect or blemish found, only excessive wear on several parts of the jacket. We repaired his jacket at no charge, however customer is now requesting a refund after wearing the jacket for several weeks and informing us he was going to give us a bad review if we did not refund him in full. We only offer exchange/ repairs on worn items per our policy and his jacket is repaired and ready to be returned to customer no extra charge.

  Christopher J

  Date: 04/28/2023

  This is completely false, and I have the “receipts,” as they say. I provided “*****” with my order number in my initial email. I had only received the jacket and worn the garment 2x, walking around the block. In the arm pleat there are three 2-3” marks where there was clearly a machine or dye error during final processing. I did not notice the mark right away as it’s in the pleat of the arm. I returned the jacket, along with the father rude communication from “*****,” who appears from other BBB comments to never be wrong. My credit card company felt the same way and issued a refund for the garment (which has not been shipped back to me, that’s false information).

• Review fromJonathan R

  Date: 03/08/2023

  2 stars
  I really wanted to give these guys a chance. I ordered an a2 flight jacket on 1/29/23. I emailed 2/5/23 I believe, and was then told the jacket had oversold, but that they were expecting production to finish 2/15. That date arrives, with no communication from uswings.. I called to check and was told we havent received it in yet, call next week repast this for 2-3 more weeks with the result of canceling my order STILL waiting to receive said jacket. I understand the nature of custom made items, I just feel had I known from the beginning that the jacket was oversold, I wouldve maybe reconsidered. I will say that the ladies in customer service I spoke with were amazing and so very patient. Honestly, Id probably be willing to give them a chance again, if communication wree a little more forthcoming
  

  U S Wings, Inc.

  Date: 03/09/2023

  We apologize, the jacket was oversold and due to a computer error, not listed in our system as being on backorder. With some unforeseen production delays, we are just now getting them out of production expecting them in this upcoming week. We also apologize for the lack of communication as we were being given different dates for production completion.