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Business Profile

Auto Services

Doug & Pat's Old Hilliard Auto Care, LLC
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BBB Accredited BusinessA+Rated by BBB

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1

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Review Details

  • Brianna H

    Date: 01/03/2025

    I called and asked if they could look at my car and give me an estimate. *** told me the inspection would be free. I confirmed that with him before I ended the call. I brought my car in later. The next day they called and told me their estimate. I asked when I could get my car to take it for a second opinion. I was told there would be a $90 plus tax check out fee from the lot. I came to talk with them in person later and they said they never said the inspection would be free and that the check out fee was actually $70 plus tax. Both **** and *** got very upset, raised their voices with me, and would not let me speak. As I did not have proof of what they had previously told me, I was forced to pay the check out fee. **** told me it would be $50 and hed call it even and to come back in 20 minutes to get my car when it was ready. I did and asked for a receipt. When I went to pay him the cash he said keep the $10 and Ill take the $40. I asked him if he was going to change the receipt and he said no. That was the end of my terrible experience at their garage.

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