Complaints

This profile includes complaints for All Tune and Lube Columbus's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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All Tune and Lube Columbus has 2 locations, listed below.

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  All Tune and Lube Columbus

  4462 Cemetery Rd Hilliard, OH 43026-1101

• 

  All Tune and Lube Columbus

  6111 E Main St Columbus, OH 43213-3425

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/04/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I take my car for brakes, battery & oil change. There is not a sticker of when to get my oil change again or that they even did it. My screen on my car shows that it was not reset. The low battery sign still pops up I thought I paid for a battery, & that the diagnostic I paid for showed atl that all that was needed for that was just battery. The man told me I also needed my tie rods fixed. I asked the proce & they told me they would fix it. I come to get her when they notify me & they're talking like I need to spend an extra $1k when allegedly the problem should have been fixed. Now the car is less safe to drive because there is now a loud cranking pop sound when I reverse park & the rattle I heard on the front passenger side is louder & I feel this is cash grab & I may not be able to drive my cat with out the money now to fix her or replace her. I'm homeless & live in studio lodge hotel & this is what I use to get to & from work I really just wish someone would fix it or give my money back & I'll take it someone who can. They also said they would email me a breakdown of what all they fixed and that's not in the email. It just says "8 more" but there's no description, & there are other reviews like mine on their website where people paid for vehicle maintenance and nothing was really fixed. Please help! It's like they gave my battery jump, Instead of replacing it, didn't give me an oil change or fix my car and just charged me so much money and really didn't do anything.

• Initial Complaint

  Date:04/21/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my car here on 1/5/23 invoice 61217, I paid $159.90 to have my car inspected the only thing was found was a wire under the hood misplaced so they say.

  I left with a bill for $1,849.95. I was charged for back rotors $239.98 but my front brakes were changed. A full inspection was not done on my car a week later I was back vehicle still making the same sound. This time I was told that there was a bungie cord attached to my front tire and that was the noise I heard. The noise stopped for a day and it came back I was there weekly trying to let them hear the sound. Finally it happened I was told at this time it was my shocks and struts which I just had replaced.

  I went home and did some research and asked him to check my rack and pnion *** and the tech checked and said that was the p***lem and this was on 2/3/2023 invoice 61308 he also said that I needed suspension control arm and another alignment. I told him I just paid for one not paying for another I was told at this time that they take their vehicles somewhere else for alignments.

  Well here we are and my vehicle is still making the same sound and my brakes are squeaking my front brakes that was just done. While I was there I kept seeing the same lady when I brought my car back. She was bringing hers back as well because her car wasn't fixed correctly either. We exchanged numbers. She was a black woman as well and we both felt like we were being taken advantage of by ***. I would like a refund for the intlital inspection it was never done a the back rotors. I would like my car fixed at no charge because it was never fixed. When you questioned *** he would say well you can just come get your car knowing there is something wrong with it. He would also become upset when you questioned his work.

  Business Response

  Date: 04/28/2023

  I have spoken to the customer once when the original complaint was given to our company on 04/21/2023 - in addition, our location at **** ** **** **. has made several attempts to contact the customer to have her bring the vehicle back in for follow up review and to potentially correct her concerns under warranty.  Customer needs to call ###-###-#### ***** to schedule a time to bring the vehicle back in.  No adjustments or concessions will be made until we have time to recheck the vehicle and the work that we performed.  

  Customer Answer

  Date: 04/28/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I accept the business's response to resolve this complaint. The shop never reached out to I only spoke to one person and that was over a week ago. The person stated he would call me back on Monday April 24tn. The shop has been closed prior to our conversation on the 21st. I'm only accepting this offer because I want my vehicle corrected and with the understanding that I am not paying anything out my pocket to get my car fixed. If it would have been done correctly the first and second time I wouldn't be bringing it back again. 
  
  Regards,
  
  
  
  ****** *****-*****