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Business Profile

Mold Removal

A-1 Restoration

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mold Removal.

Complaints

This profile includes complaints for A-1 Restoration's headquarters and its corporate-owned locations. To view all corporate locations, see

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A-1 Restoration has 2 locations, listed below.

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    • A-1 Restoration

      3189 Princeton Rd Hamilton, OH 45011-5338

    • A-1 Restoration

      PO Box 764 Hamilton, OH 45011

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:01/10/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I hired this company to come out and clean the ductwork of a newly purchased home. Man showed up in a white van. No company logo. No company attire. I advised him that the duct work cleaning I was expecting was of a higher quality as the truck would be different. After I paid for the service, I went around my home and noticed several areas with a lot of dust a debris left behind. There were vent covers laying on the floor and not put back in their spots. We did not know this until the next day but, the technician turned off our furnace while he was there. He did not mention this to us. The technician left and never turned the furnace back on. Our house got down to an internal temp of 32 degrees. This created issues in the home. Several dead houseplants and the temp contributed to broken water pipes at the property. In additional to all of this the charge on my card is for an Oliver R*** and not the company I called and hired. I did contact the office days later. All delay in my contact with the office is due to my family having to move items from the home (we were not living in as of yet), hiring plumbers and mitigation companies, and dealing with the mess left behind by A-1 Restoration. When I contacted the office, I was only advised that they are not responsible but yes, the tech should have advised he turned the heat off and turned it back on. With all the issues we now have to tend to we have also had several sections of drywall cut away and removed and areas of flooring removed so the sub floor can be dried out. This alone has caused an enormous amount of dust which is back in the duct work we attempted to have cleaned. This company had no regard for what happened. Did not want to attempt to make it right and when I told the receptionist/office person that I would be calling my bank to dispute the charges she said if I did dispute the charges, they would file a lien on our home. This is poor business practice from start to finish.

    A-1 Restoration is NOT a BBB Accredited Business.

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