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Business Profile

Plumber

Benjamin Franklin Plumbing

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/10/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    on 1/31 I called this plumber for a low water pressure problem. Plumber came same day and diagnosed issue as a water heater problem, recommended replacing water heater. We were unsure about water heater being problem, since cold water was affected just as well and there were no leaks. Asked about whether this could have been a problem with the city's water line. Tech reassured us that it's the heater, and got us to sign and pay a deposit.

    Of course, the very next day we notice a giant pool of water out on the street, with a city sign notifying us that work is scheduled to fix the issue. Realize that we've been tricked into signing an agreement based on shoddy diagnosis.

    OK, sounds like something to straighten out with the business. Called on Monday, 2/3 to cancel order. First call center worker told me that order will be cancelled, but that billing would contact me about the deposit. After waiting a few hours billing does not call back, so I call again. Get disconnected, get told manager is unavailable, get told that their script does not allow them to contact manager, each new call center rep has a new excuse. Still no contact from the business a week later.

    Business Response

    Date: 02/27/2025

     It looks like ****** ********* canceled the work to be done the next day, and disputed the $501 deposit paid through their credit card company, we accepted the dispute on our end. 


    ***** ****** 

  • Initial Complaint

    Date:11/20/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was seriously over charged by over ******* dollars

    Customer Answer

    Date: 11/25/2024


    ---------- Forwarded message ---------
    From: ***** ****** <****************************************************************>
    Date: Thu, Nov 21, 2024 at 10:54 AM
    Subject: Complaint 22583071
    To: ******************************************************** <********************************************************>


    Hello please see attached to get more clarity. I was charged ****** for a 20 gallon water pressure tank. Attached are the prices for the exact same tank. Between ****** and ****** not ****** and then he was there 1 hour and he charged me ****** for labor and would never tell me a labor rate. I mean my tank had a hole in leaking all over in my basement and he knew it needed fixed asap, so he took advantage of me. I am an older women and it is very sad. I feel that I was over charged by *******. Thank you ??

     

    ***** ******

    President/Director of Safety

    ****************************************************************

    ************

    ************ fax

    Customer Answer

    Date: 12/19/2024

    ***** ****** <****************************************************************>
    9:56 AM (18 minutes ago)
    to Better

    Wow thanks for so much help.

  • Initial Complaint

    Date:01/04/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We hired Ben Franklin Plumbing to install two new water heaters in November of 2020. On November 14, 2022, the plumber came out as we were not getting any hot water from one of the new tanks. The technician advised me that when they were originally installed, an "old part" was put on both tanks and the one part gave out on the one tank. He replaced that part.
    I requested that the other tank's old part be replaced as well since they originally put a faulty part on our new tank. The office advised that they couldn't do that unless the part fails. The tanks are only under warranty for 6 years. I asked what if the part fails after the 6 years. Not covered. Since we know now that the part is the wrong one, I requested the business to come out and replace it pre-emptively. I have asked twice for the owner to call me to no avail. I am requesting that Benjamin Franklin Plumbing in Grove City replace the incorrect part on my newer water heater.

Benjamin Franklin Plumbing is NOT a BBB Accredited Business.

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