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Business Profile

Home Renovation

Armor Exterior Solutions
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:05/04/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Armor exterior solutions were hired to replace a roof, install gutters and windows. The company did a subpar job on the replacement of roof and had the gutters subcontracted out which also had issues with the installation. This was poor workmanship. The company will not stand behind their work

    Business Response

    Date: 05/16/2023

    Hello, we have met with the customer and reviewed concerns. We will be out this coming Monday, (5/22/23) to remedy any concerns that the customer may have with the roof and gutters. I am sorry for the misunderstanding as far as the sub contractors. It is never our intent to try and decieve or lie to our customers. There must have been a miscommunication between customer and salesman. Any and all of our sub crews are licensed, Bonded and carry workers comp as part of a requirement to do work for us. We look forward to making any issues right with the customer and we strive for 100% customer satisfaction. -Thanks

    Customer Answer

    Date: 05/20/2023

    I am rejecting this response because: Armor exterior solutions have not made any repairs so i have to reject. I am still waiting for a IKO shingle rep to come out and look at shingles to determine if they are defective or improperly installed so i can't close this complaint until i am completely satisfied. I am giving armor exterior solutions a chance to fix/repair or replace the roof and gutters 

    Regards,

    ******* *********

    Business Response

    Date: 05/24/2023

    Unfortunately we tried to address the aesthetic issues Mr. Stapleton was unhappy with and we're harrassed by him the entire time even going as far as video recording one of the owners and workers. Which, we do not consent to being done. We stand behind all of our work and all of our workers. There is no preformance issues with the roof and gutters that were installed. We even made some adjustments to the areas he was concerned about. He was upset because there is a minor gap between the gutter and fascia due to the fascia not being completley level. We tried to add gutter hangers to close it and there was still a small gap there. To him that was unacceptable. The ridge cap was installed facing into the wind. We removed it and installed new. There was a shingle butted too tight to the end wall and some of the drip edge was notched out because the previous gutters were in the way. We replaced each of those items. Nothing we do is acceptable and we are confident that our work will pass any inspection. This covers any issues and we ask that there be no more direct contact between Mr. Stapleton and Armor Exterior Solutions moving forward.  

    Customer Answer

    Date: 08/15/2023

    I don't want Armor Exterior Solutions to do anything else to my property they already failed to complete their work and the repairs were done poorly and didn't even finish the repairs they started so i am in contact with another contractor to replace the roof and gutters. I will be filling a lawsuit against Armor Exterior Solutions and the owners for the refund of monies already paid 

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