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Business Profile

Auto Services

Bill's On Broadway, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/22/2024

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    9/18/2024 & 10/1/2024

    $1,653.27 paid to the business with no results

    After I spoke with the associate Natasha Belle the business was neglegent on providing the services to fix the initial problems with my car. Now my car has more damages done by their faulty repair services completed. I took the car in for overheating due to damaged head gaskets. I was told they need to run a diagnostics and dye test for the warranty company to determine the head gaskets were a problem which neither worked. Instead they performed a thermostat and then later a water pump replacement to stop the issues of the car overheating. After speaking with the warranty company Bills on Broadway lied about the required dye test which never needed performed. Overall both services and the dye test never fixed the true result of the problems and when I called to ask for proof of these tests nothing was provided. My car was taken in 3 different times and each time the car was picked up it was never fixed and it only got worse. After the 3rd time I couldn't trust them to keep doing faulty work on my car.

    Bills on Broadway needs to issue a refund for the faulty services performed. The diagnostics test that was ran in early September shows no sign of thermostat or water pump being an issue please see attached? These services were performed to charge me (the customer) for unnecessary issues. It is now October and after having the car properly diagnosed at the dealership they informed me the head gaskets are blown and the engine is damaged. My engine never had any issues until Bills on Broadway gave me my car back also stated on the diagnostics attached. I have videos as well of the engine shaking not even an hour after leaving they would not attach.

    I contacted the business twice without any answers or responses to these problems. Instead they write my name and number down but no one will call me back.

Bill's On Broadway, LLC is NOT a BBB Accredited Business.

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