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Business Profile

Bedding

Mantua Manufacturing Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bedding.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/09/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have bee trying for weeks to get a part (a wire for the power supply) for our Mattress Firm 900 bed. We sent repeated e-mals and left phone messages. We get NO reply and NO help. This has been going on for weeks, meanwhile my bed is stuck in a position that I can NOT sleep in!

    Rize is the Manufacture of the parts for the Mattress Firm 900 bed. The manufacture name is MANTUA. Their number is 800-333-8333

    The place we bought the bed is ******** **** **** ******* ***** ****** address ** ******* *** **** ******* *** ****** *****. Phone Number ************

    Business Response

    Date: 03/10/2023

    Good morning and good news, the order for the part has been processed.  The part will arrive to the customer's residence in the next 5-7 days via FedEx. 

    Customer Answer

    Date: 03/10/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  THANK YOU SO MUCH!!!!!!!!!!!!



    Regards,



    ***** ******




Mantua Manufacturing Company is NOT a BBB Accredited Business.

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