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Business Profile

Health and Wellness

Boardman Medical Supply Co.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health and Wellness.

Complaints

This profile includes complaints for Boardman Medical Supply Co.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Boardman Medical Supply Co. has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:12/06/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In summer of 2021 I bought a mobility scooter from BMS. Great machine. Served me well. In Oct of 2022 it stopped working. I depend so heavily on it that when it had to go into their shop, I bought a new spare one for $1400. BMS was to give an estimated repair cost so I could get my original fixed and not need to transport it from home to work - I would simply leave one scooter at each location. A few weeks passed and no estimate. I followed up and they said they would consult the manufacturer. More weeks. I call and politely leave my number and nature of request, but they don't call me back. For the past two weeks nobody answers I only get an answering machine. It is a burden for me to physically get into their ******************. I'm not trying for warranty. I gladly bought the spare machine and will gladly pay reasonable repairs to the original.

      Business Response

      Date: 03/08/2023

      We took care of this patient a long time ago. He is completely satisfied and we fixed his issues.  

      Customer Answer

      Date: 03/08/2023

      Better Business Bureau:

      I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      *************************

       

      They resolved it completely a few months ago. I remain a satisfied customer.

    Boardman Medical Supply Co. is NOT a BBB Accredited Business.

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