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Business Profile

Patios and Decks

Harrington Decks & Landscaping

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Harrington Decks & Landscaping's headquarters and its corporate-owned locations. To view all corporate locations, see

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Harrington Decks & Landscaping has 2 locations, listed below.

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    • Harrington Decks & Landscaping

      7903 Dellinger Rd Galloway, OH 43119-7534

    • Harrington Decks & Landscaping

      3051 Alton Darby Creek Rd Hilliard, OH 43026-8409

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:08/16/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      I found the business online. I hired them in April to remove an existing deck and build a deck in the back of my house. I was told I would not need a permit as I had an existing deck.

      I noticed they were trying to use the old wood to build the new deck, but we stopped them. his crew, a lot of them, did not speak English, so it was hard for me to communicate with them. After the deck was started my grand-daughter's husband came out and talked to them, and they made some corrections.  

      At one point they tore up my flashing. They put decorative wood on top of my deck to keep water from going into my house. I told them I did not like it and did not think it would stop water.

      I have a railing going down the deck that has only one nail in it. I am supposed to have screws not nails, and certainly more than one. The railing is unsafe, the steps are crooked. 

      I have made multiple attempts to have them to return to repair the work. A representative came out in July, and took pictures of everything and agreed some things needed to be corrected, but I have not heard from anyone since then. I called back to the office, and spoke to a woman who said she heard Eric discussing the deck and they were trying to figure out what to do. 

       

       

      Business Response

      Date: 09/06/2023

      The information is incorrect.  We built the deck to code.  We never use screws in treated lumber only nails, which are code.  We went out 3 times to do their "repairs".  We went above and beyond what our contract stated.  They held our check beyond our contract timeline.  They were satisfied when they paid us in full.  If they were not satisfied they would not have paid the contracted price. We take pride in our work and our crew.  There was always an English speaking person on the jobsite.  You can't please all clients.  The actual client would not speak to the owners of HDL when onsite, they would ONLY send their grand daughter out to speak to us.  As you see we have ZERO complaints and are an upstanding business and very involved in our community.  We unfortunately, ran into a client that does not understand the wood is not perfect and they are impossible to make happy. 

      Customer Answer

      Date: 09/18/2023

      I am rejecting this response because: We paid the bill because it was the right thing  to do. We kept our side of the bargain, but they haven't kept theirs. I talked to a woman who works for them, she is nice, her number is ###-###-####, a week and a half ago and she said someone would be out within the next week, but they didn't come.

      They never came out three times. Our daughter has talked to them adn texted them as we were feeling so bad. 

      We would like them to come out and make the necessary repairs. Thank you. 

    Harrington Decks & Landscaping is NOT a BBB Accredited Business.

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