We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Banquet Facilities

La Navona

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Banquet Facilities.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/05/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My wedding at La Navona, and my experience was significantly marred by multiple issues.The wedding planner, ****** *******, was consistently difficult to reach throughout the planning process, adding unnecessary stress. On the wedding day, despite clear weather and only a 15% chance of rain, she insisted on moving the ceremony indoors. ****** falsely claimed she had been trying to contact me, but I had no missed calls.The wedding ceremony program, included in my package, was a disaster. ****** promised to fix it the night before but did not. Instead, she texted me the next morning, saying the best she could do was enlarge the existing program, forcing me to work on it in the early hours of my wedding day.****** was also rude to some guests and my bridal party. She did not stay for the entire wedding, and we were not informed she would leave early. At the rehearsal, drinks had flies in them, which was unacceptable.Furthermore, ****** did not inform the staff about the sparklers, and I had to handle it myself on my wedding day. The wedding was extremely understaffed, and hors d’oeuvres were not brought to the bridal party during pictures. No announcement was made for guests to take the favors or the small rum cakes, resulting in hundreds of dollars lost.****** told guests that pictures were done, causing us to miss photos with some family members. We are also missing our cake topper. The contract stated that a late-night bite would be provided, but it was not.Instead of enjoying my wedding day, I was emotionally distressed due to these numerous issues. This is not the wedding day I paid for. ****** was deceptive and manipulative in getting our business.I am formally requesting a refund of $8,650 because what we received was not what was paid for and agreed upon. The services provided were significantly below the expected standard and caused substantial emotional distress and financial loss.

La Navona is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.