We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Plumber

Tom Hiatt's Plumbing & Excavating

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Plumber.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Erin R

    Date: 09/20/2023

    This company and Tom and Annette were absolute nightmares to deal with. We had a septic system installed in 2022. They RARELY answered calls/kept us updated on the project. We were told to expect a July installation. July came and went. We called a few times to get an idea of when they project would be completed, with no response. They finally came out and dug for the new system in October. Then they left, leaving the area dug up until December, leaving us with a stinky yard and eyesore. In December, Tom and Annette then decided they knew how phones worked and called/texted me repeatedly before the job was complete to release funds for the work. Also, Tom and Annette failed to mention a part of the system was on backorder, but Tom promised me the system was complete. I spoke to the County Inspector. He informed me Tom had let him know the part was on backorder, but as mentioned, Tom did not mention this to me. I was harassed to release funds, but did not until I had the approved permit. Additionally, part of this scope of work was to work on our sump pump and reroute the sump lines. They failed to complete this scope of work. Additionally, they failed to reconnect our sump. During a torrential downpour in March 2023, our basement flooded due to their negligence. I called the emergency number, and it took over an hour to first get them to believe we had an issue and second get out to our house to look. The technician that finally came out did say it was their fault for not reconnecting our sump. When I spoke to Annette the next day she said "my basement has flooded twice; you'll be fine". They also refused to file the claim through their insurance, causing ours to go up. This is a beyond frustrating company to deal with, and their business practices are unethical and sketchy. Steer clear of these crooks.

Tom Hiatt's Plumbing & Excavating is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.