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Business Profile

Dentist

Pure Smiles - Findlay

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/30/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I visited the Pure Smiles Findlay on November 28, 2023, as a new patient for a regular cleaning I had scheduled. I was informed that I could enroll in the Healthy Smiles payment plan by paying $400, which would cover: 2 Healthy Mouth cleanings per year, 2 dental exams per year, all x-rays needed to complete the exam, one-time fluoride therapy application, 1 dental emergency exam, and 15% off all other services for the year. I have attached their flyer with these details. Since I was required to undergo an exam before receiving the cleaning, I chose to enroll in the payment plan because it covered both the exam and two cleanings per year, making it affordable for me as an international student. I was not informed of any conditions that would disqualify me from the plan before I entered the room to see the hygienist. However, after the exam, I was told I was not eligible for the plan because I needed a different type of cleaning not included in the plan. I was informed I would need to pay over $1,000 for this additional cleaning. At that point, I felt I couldn't afford this amount, so I ended the service. However, I was told I needed to pay $392.00 for the examination. I have attached the receipt for this payment. I am very frustrated because I did not receive any dental cleaning services, yet I was charged nearly $400 just for the checkup. This situation seems very unreasonable to me. Had I known that there was a possibility I would not qualify for the plan after the exam, I would not have agreed to the exam in the first place. I feel like I was lured into a scam, only to be told upon exam that I couldn't receive the services at that price because my teeth did not qualify for the plan's services. This cost is too expensive!
    I hope the BBB can facilitate a resolution for me: either I receive a full refund, or Pure Smiles enrolls me in the payment plan.

Pure Smiles - Findlay is NOT a BBB Accredited Business.

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