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Business Profile

Telephones

First Communications, LLC.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/18/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing a formal complaint against FirstComm regarding several fraudulent business practices that have negatively impacted my business. Below are the key points of concern:

    FirstComm notified us of a price increase on April 17, 2024, after an auto-renewal clause had taken effect. The price increase notice came too late, locking us into the higher charges without any prior warning or chance to reconsider. We ultimately cancelled and they are now trying to collect almost $10,000 in "late cancel fees"

    During negotiations, ***** ***** from FirstComm never disclosed critical fees, clauses, or costs, such as the firewall buyout, until it was too late. This lack of disclosure is misleading and has resulted in unforeseen costs for our business.

    FirstComm did not offer a firewall buyout option, forcing us to purchase a new firewall at an additional cost of $2,600. This was an unexpected expense that we were not informed about until it was too late.

    We were upfront and reasonable in our discussions with FirstComm, even offering them the opportunity to match pricing from another provider (Comcast). However, FirstComm chose not to match the offer and instead imposed additional costs, which we found unreasonable.

    As a loyal client for over 10 years, we have always paid our bills on time and have never created issues. The actions of FirstComm in this situation feel like a breach of trust and are indicative of unfair business practices designed to take advantage of customers.

    There are other reviews online reporting similar experiences with FirstComm such as ours. See attached..

    Given these concerns, I am seeking resolution and asking that the BBB look into these matters regarding FirstComm's deceptive practices. I believe that these actions are not only damaging to my business but may also violate consumer protection laws.

    Customer Answer

    Date: 11/18/2024

    Please see attached for the agreement and the final invoice

    Customer Answer

    Date: 12/03/2024

    Just received an e-mail asking for the invoice to paid and now the amount has increased. There have been no replies on their end to our previous attempts to communicate.

    Business Response

    Date: 12/09/2024

    Please see the attached as our completed response to this Complaint.

First Communications, LLC. is NOT a BBB Accredited Business.

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