Business Profile
Heating and Air Conditioning
Thomas & Galbraith Heating, Cooling & PlumbingHeadquarters
Reviews
This profile includes reviews for Thomas & Galbraith Heating, Cooling & Plumbing's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 579 Customer Reviews
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Review fromDoug M
Date: 04/19/2025
4 starsThankfully I received an appt. quickly. The Tech. was on time. He actually called and came earlier. The problem was not corrected because the sound could not be duplicated and it was not a dangeerous siotuation. I'm satisfied for now.Review frommike s
Date: 04/15/2025
1 starservice tech they sent was only intrested in selling me new parts or new water heater. did not want to listen to me about history of water heater and did not atempt to fix it. he just wantedto swap out parts until ptroblem was solved but did not garantee the new parts try to upsell me a new water heater for 3200 to 3800 hundred dollars. called another service they came and fixed it without any new parts.i sent a email to **** at T. G. he called meback said he would refund my service charge. contacted him a second time about my refund he told he take of it . never got my refund never heard from them. i would not reckonmend these people at all.Review fromByron S
Date: 04/12/2025
5 starsByron S
Date: 04/12/2025
Competitive price and excellent service. Could have been happier only if free.
Thomas & Galbraith Heating, Cooling & Plumbing
Date: 04/14/2025
Thank you for the wonderful 5-star review! We’re thrilled to hear you had a great experience with our team. Your kind words mean the world to us, and we’re proud to serve the Cincinnati community. Please don’t hesitate to reach out if you ever need anything from Thomas & Galbraith in the future!Review fromBeverly H
Date: 03/14/2025
3 starsBeverly H
Date: 03/14/2025
The Heating and Cooling system that was placed in my home in 2021 was not done correctly. The HVAC system replacement was 7,218.00. However, the follow up by different employees have been good and waiting for parts for repairs to be completed. I do have a 10 year maintenance and warranty plus protection.Thomas & Galbraith Heating, Cooling & Plumbing
Date: 03/19/2025
Thank you so much for the kind review regarding your maintenance. Your feedback is one of the many reasons we love serving the Cincinnati community and your loyalty is much appreciated! Please let me know if there is anything our team at Thomas & Galbraith can help with in the future!Review fromBarbara F
Date: 02/27/2025
1 starBarbara F
Date: 02/27/2025
On 11/27/2024, we had a new furnace (and heating system) installed by Thomas & Galbraith Heating, Cooling & Plumbing Business in the amount of $7,877. At that time we were informed that we would receive a $2500 rebate for the new furnace. During the past month, we have made several phone calls to T & G, and each time we were asked to call back in a few days OR that someone would follow-up and return our call for resolution. Our last phone call was on 2/22. Once again, we were asked to call back by 2/26 for resolution of the issue. To date, no one has called to follow-up on our $2500 rebate. Please help with resolution of this issue needed urgently in preparation for filing taxes. Thanks, ******* *** **** * ****** ***Thomas & Galbraith Heating, Cooling & Plumbing
Date: 03/03/2025
Thank you for reaching out, and I sincerely apologize for the frustration and lack of follow-up regarding your rebate. I understand how important this is, especially with tax season approaching. Please know that I will personally ensure your rebate request is sent to the appropriate person for submission and follow up to confirm it is processed as quickly as possible.
Your patience is greatly appreciated, and I will be in touch with an update soon. If you have any further questions in the meantime, please dont hesitate to reach out.Review fromShiping Z
Date: 02/26/2025
5 starsShiping Z
Date: 02/26/2025
I recently had a backed-up main drain in basement and called Thomas & Galbraith Heating, Cooling & Plumbing for help. They responded quickly, arrived on time, and were very professional throughout the entire process. The technician Kevin thoroughly assessed the issue, explained the cause, and got to work right away. They efficiently cleared the blockage and made sure everything was running smoothly before leaving. What really stood out was their honesty and fair pricing—there were no hidden fees, and the cost was very reasonable compared to other companies I contacted. If you need a reliable, skilled, and affordable drain service, I highly recommend Thomas & Galbraith Heating, Cooling & Plumbing!Thomas & Galbraith Heating, Cooling & Plumbing
Date: 02/27/2025
Thank you so much for the warm 5-Star review regarding our service. We greatly appreciate your comment and are pleased to be of service! Our Techs are committed to offering our clients the best service possible and it is always great to hear they made you happy! Your feedback is one of the many reasons we love serving the Cincinnati community. Please let me know if there is anything our team at Thomas & Galbraith can help with in the future!Review fromDana D
Date: 02/26/2025
5 starsDana D
Date: 02/26/2025
Love these Guys! ALWAYS GOOD! They are professional, clean and efficient. What more can you ask for? FREE? Sorry - FREE isn't real but their prices are fair and competitive.Thomas & Galbraith Heating, Cooling & Plumbing
Date: 02/27/2025
Thank you so much for the glowing 5-star review! We're thrilled to hear that we met your expectations. Our technicians work hard to embody our core values, and it’s wonderful to see that reflected in your recent service call. It’s feedback like yours that makes serving the Cincinnati community such a rewarding experience. Please don’t hesitate to reach out if the Thomas & Galbraith team can assist you with anything else in the future!Review fromLaura V
Date: 02/20/2025
5 starsLaura V
Date: 02/20/2025
Had a new furnace and heat pump installed today. The techs were friendly and on time. The entire install took about 5 hours. When done they cleaned up all the old furnace parts and packaging which they took with them. They then walked me through how new one works and the new thermostat.Thomas & Galbraith Heating, Cooling & Plumbing
Date: 02/27/2025
Thank you for your fantastic 5-star review! We couldnt be happier that you were pleased with your recent service experience. Your feedback strengthens our commitment to excellence and serving our valued Cincinnati customers. We look forward to servicing you in the future for your maintenance!Review fromKeith J
Date: 01/22/2025
1 starKeith J
Date: 01/22/2025
My first clue about this company should have been upon installation of a new HAVAC system a few years ago when this company could not pass inspection from the City of **********, not just once but twice, for different issues. Since the install I have scheduled a bi yearly checkup of my system. Today I was scheduled between 8:00am and 10:00am arrival time. At 10:30 I get a call from a tech informing me that he was just handed my appointment and that it will take him at least 30 minutes to get my house. This company has no regard for it's customers. Yet, they can send me emails, and texts to remind me of the appointment, but then cannot fulfill their end of the agreement? Well, I am done with them. I would advise that you only use this company if you have to.Thomas & Galbraith Heating, Cooling & Plumbing
Date: 03/03/2025
We sincerely apologize for the frustration and inconvenience youve experienced, both with your initial installation and your recent service appointment. This is not the level of service we strive to provide, and we regret that we did not meet your expectations.
While we do our best to maintain timely appointments, its clear that we fell short in keeping you informed and on schedule. We appreciate your feedback and will use it to improve our scheduling and communication processes to better serve our customers.
We truly value your time and business, and while we understand your disappointment, we would love the opportunity to make things right. If youre open to discussing this further, please reach out, and we will do everything we can to address your concerns.Review fromPatricia F
Date: 01/15/2025
5 starsPatricia F
Date: 01/15/2025
Thomas and Galbraith are a wonderful company! They are always professional, friendly, timely, honest, price-competitive, and they do excellent work. I cant recommend them enough. The pro who was here today helped with extra savings, warranty info, and billing. *****!Thomas & Galbraith Heating, Cooling & Plumbing
Date: 01/16/2025
Thank you so much for your kind and thoughtful review! Were thrilled to hear that youve had such positive experiences with Thomas and Galbraith. Its our goal to provide professional, friendly, and high-quality service at a competitive price, and were so glad to know that our team met your expectations. We also appreciate you recognizing the effort our technician put into helping with extra savings, warranty information, and billing.Your recommendation means the world to us, and we look forward to continuing to serve you for all your future needs!
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