Complaints

This profile includes complaints for Speedway, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Speedway, LLC

  500 Speedway Dr. Enon, OH 45323

• 

  Speedway, LLC

  1555 N French Rd Getzville, NY 14068

• 

  Speedway, LLC

  642 Cleveland Dr Cheektowaga, NY 14225

• 

  Speedway, LLC

  1898 Whitehaven Rd Grand Island, NY 14072

• 

  Speedway, LLC

  2080 Abbott Rd Lackawanna, NY 14218

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** ****** *** ****** ***** *********** ** ***** **************** ***** ******** April 10, 2025 Subject: Complaint Against Speedway – Contaminated Fuel Resulting in Vehicle Damage and Expenses Dear Better Business Bureau, I am submitting a formal complaint against Speedway in reference to a recent incident involving contaminated fuel that resulted in damage to my vehicle and significant out-of-pocket expenses. On February 11, 2025, at approximately 3:12 AM, I refueled my 2019 Honda CR-V at the Speedway station located at **** ****** ***** *********** ** **********. Shortly after, my vehicle began exhibiting serious issues including engine misfiring and stalling—symptoms resembling transmission failure. Upon consulting a mechanic, it was confirmed that the gasoline I received was contaminated with diesel, which directly caused the vehicle issues. I immediately took steps to investigate and documented the matter with receipts and photographs. I also obtained the Speedway terminal receipt showing my purchase and dash cam footage showing the timing and events following my visit. Furthermore, pump records and security camera footage from the station may be reviewed to verify my claim. The total expenses I incurred due to this incident include: Contaminated Gas – $26.01 Towing Services – $230.00 Vehicle Repairs – $338.35 Total Loss – $594.36 I have attached copies of my receipts, bank records (highlighting the transaction time), repair invoices, and photographic evidence. I reached out to Speedway customer service with these details and requested a full reimbursement of $594.36, but I have yet to receive a resolution. Given the evidence and financial burden caused by Speedway’s contaminated fuel, I am seeking the Better Business Bureau’s assistance in facilitating a fair and prompt resolution. Thank you for your attention. Sincerely, *** ******

  Business Response

  Date: 04/14/2025

  We have conducted a thorough investigation when notified of a potential issue. Our investigation found that all systems were operating correctly with no issues of product contamination. The store sells an average of 152,250 gallons per month and has not had a claim opened concerning product quality in the past two years. We respectfully deny responsibility for any damage the customer may have incurred.

  Customer Answer

  Date: 04/14/2025

  
  Complaint: ********
  
  I am rejecting this response because: I  have more than suffifcient proof that I did get  bad gas. I am also filing a court complaint today, so thats fine you can deny it all you want, we can settle in court, which is whats going to happened, I had lots of proof, so you can deny this all day long!. ***************************************************************************************************************************************************  (This gas station has a history of having diseal fuel mixed in with regular fuel, go to that news article, this is not the first time that its happened.)

  Back in 2020, you had delivered diseasal gas to this location as well. Just because you dont't have other people complaining does not mean that it was my fault. Why would my car completely die withn 2-3 hours of filling up there and be spewing fumes of diseal smoke. My mechanic receipt and the codes from the computer show a P0302 misfires, 

  Sincerely,
  
  *** ******

  Business Response

  Date: 04/14/2025

  Dear BBB,

  Good afternoon.  The customer has now stated that they are taking us to court.  Speedway LLC will not be able to make any more comments at this time.

  Thank you,

  Customer Service Supervisor

   

   

• Initial Complaint

  Date:04/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a loyalty card holder for many years. Starting last year, Speedway added an additional layer of security when using my account online. First a text code is sent, then an email code is sent. I always receive the text code, but never the email code which prevents me from access to my account. The email code does not appear in either the "Junk Mail" or "Refresh". I cannot select the "Monthly Perk", nor redeem my points. Several weeks ago, I called Speedway corporate office in Springfield OH, to convey the above. Eventually, I was in email dialogue with "****". She advised that a get a new card and open a new account for which she would transfer all of my information (90,000+ points). I did so without success. I still cannot open my online account. Instead, I requested that gas cards equal to my 90,000+ points be sent to me. ****'s last email was, "I was going over your account to see if there were any issues on our end. Unfortunately, everything on your account is up to date and correct on our end. ****" which implies that Speedway will not honor my request for gas cards equivalent to the 90,000+ points that I have accrued. I have been accruing points to save 102,000 points for a $100.00 gas card. I should point out that I have other "customer loyalty accounts" with other companies with whom I can access my online accounts without problem.

  Business Response

  Date: 04/21/2025

  To whom it may concern, 

  I have reached out to the customer multiple times, in order to get the customer account fixed or send gift cards for his points. 

  I am waiting for the customer to respond so I can move forward with the case. 

  Thank you, 

  ****

  Customer Satisfaction Specialist 

  Customer Answer

  Date: 04/21/2025

  While the email matter (access to account, monthly perk selection, and point redemption online) has not been resolved at this time, the point redemption has.

  TWO EMAILS RECEIVED TODAY:

  Hello *****, 
  I wanted to touch base with you on your case. 
  IT hasn't found a resolutions at this time regarding the issue with your email. 
  I have spoken to my Supervisor and asked if I could remove your points from corporate and go ahead and send you a $120.00 Gift Card (want to send you extra for your patients). 
  This is not something that we normally can do here, however I requested to do this one time for you , in order to get you taken care of. 
  Once I receive your response, I will request the Gift Card and get it mailed out to you. All should be same day. 
  Thank you,
  ****

  Hello *****, 
  I wanted to touch base with you on your case. 
  IT hasn't found a resolutions at this time regarding the issue with your email. 
  I have spoken to my Supervisor and asked if I could remove your points from corporate and go ahead and send you a $120.00 Gift Card (want to send you extra for your patients). 
  This is not something that we normally can do here, however I requested to do this one time for you , in order to get you taken care of. 
  Once I receive your response, I will request the Gift Card and get it mailed out to you. All should be same day. 
  Thank you,
  ****

   

  Business Response

  Date: 04/21/2025

  To whom it may concern,

  Customer responded to email sent and has agreed to have Gift cards mailed to him, which were mailed out this morning. 

  ****

  Customer Answer

  Date: 04/22/2025

  Received 04/22/25

  Hello *****, 
  I have mailed out your Gift Cards. 
  I mailed 2 @ $50.00 and 1 @ $25.00. 
  I will reach back out as soon as we can get a resolutions for you. 
  ****
  
  Ref:MSG554416845_VtefGfF1kiBM2ocZVy

• Initial Complaint

  Date:03/25/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  the transaction happened March 24th, 2025. The store first tossed my pizza in a brown paper bag and sold me expired items.

  Business Response

  Date: 03/25/2025

  To whom it may concern,

  We have reached out to the customer and apologized for his experience and will be sending him a letter with a $25.00 gift card for the inconvenience and he accepted. 

   

  Thank you,

  Customer Satisfaction Specialist 

  ******* ******** 

  Customer Answer

  Date: 04/15/2025

  yes they did! thank you

• Initial Complaint

  Date:03/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This store continues to miss make merchandise and makes the customer feel like they are the problem. today I went to purchase 2 Quest bars that have been marked buy one get one free. (marked this way for over 3 weeks) every time they do not ring up this way and the teller has to correct them but only after you bring it to the tellers attention. then after you do they give lots of aditud like I'm bothering them. next time I will allow them to over charge me and I will gladly collect my retail reward of 30 x the difference upbto $5. today when I again brought it to the attention of the teller ****** *** attention, she with a cocky aditud told me i had to first put in my rewards id, knowing this would not make a difference i entered my credentials. to no surprise it stull did not ring yp correctly. She then proceeded to tell me she would make a one time exception for today only and correct it. I informed her she's not doing me any favors amd simply charging me the correct price. she than woth her typical rude aditud proceeded to deflect and stated the sale ended yesterday. i again corrected her to the sale that is still ongoing. she than became vary rude and and expressed her rudeness in epic manner and when she was done just stood there staring at me. I paid and informed her that her customer service is the worst. She again with her most rudest.Customer service simply held up her name tag and said tell my boss. I've had nothing but issues with this particular lady in this location. One time in the past , I sat a breakfast sandwich on counter. After noticing the counter had a bunch of water on it I went and put the sandwich off to the side for the kitchen worker to dispose of and got a new one. She in her rudest voice stated it was just water. Then walked away from the register i the middle of the transaction with ten people in line And proceeded to put the sandwich back for sale tn the display warmer. ****** Is it serious need of some coaching.

  Business Response

  Date: 03/10/2025

  Good Morning, 

  In regards to this claim, I have tried to reach out to the customer multiple times and left my contact information and they are not returning my call.  

  Thank you, 

  ******* ******** l Customer Satisfaction Specialist l

  Speedway LLC,  *** ******** *** ***** ** *****
  Phone: ************  Email: *************************
  

• Initial Complaint

  Date:02/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *********** **** Dulin November 11-17(I know it was November 2024 just not sure what day) I went to speedway at *** * ******* ** ******** ** ***** and deposited 60 dollars us cash onto my uber pro debit card. They claimed it was uploaded as a gift card initially. I called back today and they said they denied my dispute because the specialist ( her name is ** ***** ******** ******* ******* *****?) said they double verified and the money hit my account: I called uber back today and they verified they could not see the funds in the account. Now speedway customer service and the specialist are ignoring me. I called them back a few minutes ago the customer service agent discxonected himself on purpose after I explained my situation and didn’t call back.

  Business Response

  Date: 02/20/2025

  To Whom it may concern:
  
  Speedway has spoken to the customer via telephone on 2/13/2025, to explain that we have investigated her issue and through a double verification process with a 3rd party as well as internally, that we've come to a determination the Uber card was successfully loaded with the $60. Ms. ***** was informed that she would need to follow up with Uber to find out what happened to the funds that were placed on the card after they were loaded to it, as we cannot see that information. She was initially responded to via letter on 12/6/2024 and a 2nd letter was sent 12/27/2024, but upon learning there was an issue with her receiving mail to the address we had on file for her, the phone call to the customer took place to inform her of our determination.

• Initial Complaint

  Date:01/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went in around 9:40 pm last night the 20th of January to make a purchase a transaction of $14.40 was deducted from my crimson card. The lady claimed the system glitched. I entered my speedway rewards number the transaction is located on my speedway awards account. The location where this incident took place is **** ******* **** ***** ***** ** ***** she refused to refund me my money despite me showing receipts from my speedway awards account and my debit card.

  Business Response

  Date: 02/03/2025

  This claim was researched using the the information provided by the customer. Upon investigation, I was apple to find the customer's transactions and do see their card being tried twice on 1/20 however, I do not see any completed transactions. The customers card was declined both times (once for the computer going down, then a second for insufficient funds). The customer may have experienced a lingering hold on their card due the POS having an error but Speedway is not collecting for either transaction. Attempted to call the customer to discuss the finding but the number was not in service. 

• Initial Complaint

  Date:01/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As previously stated, Speedway Management locked me out of my online account due to them deciding to "profile" all people and require a Cellular Telephone to compile all personal data under. After locking me out of my account, Management moved to remove the "Reward Points Balance" from all printed cash register/pump receipts in their second "Anti-Customer" agenda to come against the Customer....stating if your want your Reward Balace, deliver over to us your cell phone number so we can profile and market you for more money. They lied and in a letter to you and me last year stated "we are reviewing the matter for changes" but were just biding time in lies with no intention of serving the Customer better. They never made any positive changes back to serve the customer with easy ways and privacy friendly agendas. The new thing complaint is more Maagement Cheating. On December 26, 2024 I received an e-mail offer and "accepted" the offer of 25 Cents off per gallon of gasoline plus the Current 7 Cents off offer to be added to the new 25 Cent Offer for a total of 32 cents off per gallon, to expire at midnight on Thursday January 2, 2024. The limit was 25 Gallon in Purchases. The next day December 27, 2024 I went to Speedawy in Islip (Store# *******) and bought 13.162 Gallons of Gasoline receiving the 32 Cents off per gallon. On Thursday January 2, 2024 at approximately 5:30PM I went back to the Islip Speedway and Speedway Management attempted to cheat me as they lied and the 25 Cents Off per gallon was not working and was ended prior to Management's stated expiration; only the former 7 cents per gallon was reflected. The Clerk inside was not properly trained by Management as he knew nothing of Speedway Rewards, Reward Cards, items that could be bought with Rewards, etc.; he was indifferent. I took pictures of the Gasoline Pump, Prices, only 7 Cents comming down not the 32 Cents Management lied about, etc.

  Business Response

  Date: 01/08/2025

  Mailed apology letter to customer with a $10 gift card. 

  Customer Answer

  Date: 01/08/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  Thank you BBB for assisting and advocating I am glad Speedway is making good and correcting this matter.  
  Sincerely,
  
  *** ******

• Initial Complaint

  Date:01/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 26, 2024, I attempted to buy a gift card in-store with another gift card. The cashier said I could purchase a $50 dollar Visa with my $50 American Express gift card that I received at Christmas. Since American Express is not accepted at some retailers, I wanted to purchase the Visa gift card instead so I could have more options when spending my gift card. The cashier scanned the Visa gift card and the total amount was $50 plus a $4.95 activation fee. I told the cashier that I was going to do a "split payment" using the $50 American Express and then I would pay the $4.95 activation fee with another form of payment. So, I asked her to type in $50 for the gift card payment and then I swiped the gift card. The cashier said the gift card was "declined". I told her that was "impossible" because I had not used the American Express gift card for any other purchase and had checked the available balance that day and knew for a fact there was $50 available. She then told me to swipe the gift card again and she again said "it says declined". Later that evening, I checked the balance again and it said, "pending transaction $50 at Speedway gas 12/26/24 at 7:26 pm". I called the next day and spoke to the assistant store manager and a few days later, the store manager. They both insist there was no "pending transaction" or "charge" to my American Express gift card and "there's nothing (they) could do about it". I also tried calling the Speedway "Credit Card" customer service MULTIPLE times and they refuse to actually connect me to an operator to lift the pending transaction. I called and called and they continually left me on a loop saying "waiting for the next available operator". I called the store manager again and he told me "there's nothing we can do at store level, call customer service." This is the SECOND time this location has authorized a payment on my cards and I didn't get any merchandise for the charge on my card. I want my stolen $5O back immediately!

  Business Response

  Date: 01/09/2025

  After receiving the complaint, the details were researched and there was an attempt to reach out to customer to discuss. The customer was not available so a voice mail was left describing what was found. I was able to find the transaction with the information provided by the customer and saw that Speedway is not collecting the $50 the customer sees pending on their account. In order for us to help the bank backing the AmEx gift card in releasing the funds, we would need to the customer to gather either an email or fax number where Speedway could send a Pre Authorization Hold Release form, showing the bank our final billing so they may process the transaction. I also encouraged the customer to call back into Speedway Credit Customer to discuss the transaction further to prevent it happening again. 

• Initial Complaint

  Date:01/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This Speedway is selling vanilla visa gift cards. I see no where say they can't refund them. No only that the cards cannot be used any ******* where. Not even on a different giftcard that will work. I'm filling this complaint because Speedway in Enon stole 37$ from me. Even with receipt refused to refund me. They are running a scam and profiting. A criminal investigation should be conducted.

  Business Response

  Date: 01/02/2025

  Dear BBB,

  Good afternoon.  If the customer is having a problem with a Gift Card that was purchased in one of our stores, they can call our Customer Service Call Center at ************** and open a claim.  We will complete an investigation of the the purchase and try to assist the customer.  

  Thank You and have a wonder day,

  Speedway Customer Care

   

• Initial Complaint

  Date:12/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I’m trying to access my account and it’s not recognizing my phone number.

  Business Response

  Date: 12/19/2024

  I tried calling the customer to let her know I have corrected her account but did not receive an answer, so I left a voicemail. I also emailed the customer letting her know about her account.