Complaints

This profile includes complaints for Diversify Partners's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Diversify Partners

  5 N Walnut St Englewood, OH 45322-1248

• 

  Diversify Partners

  5 N Walnut St Englewood, OH 45322-1248

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,
  
  I am writing to file a formal complaint against Miles Brands, LLC regarding a transaction that took place on June 7, 2023. The details of the transaction are as follows:
  
  Date of the Transaction: 06/07/2023
  Amount Paid: $35,000
  Services Promised: The Consultant committed to building and operating a turnkey E-commerce Retail Store owned by the Client. The services included product research, negotiations with suppliers, shipping logistics, product listing, day-to-day price updates, order fulfillment, negotiations with 3PL, quality control, processing returns, and customer service.
  The nature of the dispute is as follows:
  
  Nature of Dispute: Scam/Still haven't received any payment
  Despite fulfilling my part of the agreement and making the payment, I have yet to receive any services from Miles Brands, LLC]. The lack of communication and the absence of a phone number for contact have made it impossible to address the issue directly with the company. The promised services have not been delivered, and it appears that I may have fallen victim to a scam.
  
  I have attempted to resolve the problem with Miles Brands, LLC, but I have encountered nothing but a runaround. Their refusal to provide a contact number has made it exceptionally challenging to seek clarification or resolution. As of now, I have not received any updates on the progress of the E-commerce Retail Store, and the complete lack of communication is both unprofessional and concerning.
  
  I kindly request that the Better Business Bureau investigate this matter thoroughly and take appropriate action to ensure that Miles Brands, LLC adheres to its commitments and responsibilities. Additionally, I would appreciate any assistance you can provide in facilitating communication between myself and the company to resolve this dispute promptly.
  
  Thank you for your attention to this matter. I look forward to a prompt resolution.
  
  Sincerely,
  
  *******

  Business Response

  Date: 12/11/2023

  Dear ******* *******,
  
  
  We appreciate you taking the time to share your thoughts with us. We deeply regret any inconvenience or dissatisfaction you may have encountered. Your satisfaction is our priority, and we value this chance to address your concerns.
  
  
  Upon reviewing your account with us at Miles Brands, it appears that you've been actively communicating with your dedicated account manager, *******, through our Slack channel, where messages are archived. Our company policy entails providing customers with bi-weekly updates on their account status. Attached below are screenshots of your communication. Additionally, your store has performed remarkably well, consistently generating sales. When you inquired about the revenue, ******* directed you appropriately and provided a screenshot confirming the payment was in transit from Amazon.
  
  
  Before submitting your inventory budget, you had discussions with our President, *** *****, who explained that wholesale purchases might have extended lead times during Q4. While you indicated understanding, you proceeded to send the funds. Upon product arrival, we encountered difficulties listing items on your store due to its need for reactivation. Initially, you declined reactivating the store, but eventually consented, allowing us to list the products. Subsequently, your store not only resumed sales but has continued to perform well up to the time of writing this response.
  We're grateful for you bringing this matter to our attention.
  
  
  Warm regards,
  
  
  Miles Brands

  Customer Answer

  Date: 12/12/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  Payment Instruction Discrepancy:
  
  •*** indicated a payment expectation of 15,000 USD for the inventory budget, suggesting a partial payment of at least half, equivalent to 7,500 USD.
  •Attached is a screenshot of our conversation in Slack for your reference.
  
  Payment Execution and Inventory Initiation:
  
  •On September 15, I adhered to ***'s guidance and paid 7,500 USD via credit to proceed with the inventory, aiming to capitalize on the upcoming holiday season.
  
  
  Product Addition and Listing Status:
  
  •Following the inventory payment, two products were added to my account in October and November.
  Presently, my account indicates only one active listing, with the other product out of stock.
  
  
  Lack of Payout Post Sale:
  
  •Despite the sale of the added products, no payout has been received since their inclusion.
  Given these circumstances and the absence of anticipated outcomes, I find it necessary to formally reject the provided response.
  
  Also please when asked for the rest of the budget and why it was not allocated for the inventory, they did not have no clear answer. They also do not have a good reason why half the budget that was collected on Sept 15 is still unallocated well into the holiday season.
  
  At this time demand money back because they are fraud and have given run arounds with long winded explanations about lack of inventory shipment etc etc. all invalid excuses to embezzle money.
  

  Sincerely,

  ******* *******

  Business Response

  Date: 01/02/2024

  Dear *******,

  
  

  We truly appreciate your patience and understanding as we've communicated regarding your inventory budget and the deduction process. Your dedicated account manager has diligently kept you informed about the timeline for reflecting the balance deduction in your inventory budget. 

  
  

  As mentioned, the expenditure of the inventory budget occurred, but the balance won't reflect until the products are received and shipped to Amazon. Additionally, your payout details from Amazon have been thoroughly explained, complete with screenshots, by your dedicated Account Manager.

  
  

  We understand the importance of clear communication and have consistently endeavored to provide comprehensive responses. However, we acknowledge your feedback regarding the account manager's responses. We're committed to enhancing our communication and support to ensure your satisfaction.

  
  

  Please note, as per our policies, refunds aren't applicable in this situation. Your understanding in this matter is greatly appreciated.

  
  

  Should you have any further questions or require additional clarification, please don't hesitate to reach out. We're here to assist you.

  
  

  Best regards,

  
  

  Miles Brands 

  Customer Answer

  Date: 01/04/2024

  
  
  Complaint: ********
  
  
  
  I wanted to let you know that I'm rejecting the response provided, and I want to explain why in more detail.
  
  First of all, our contract, specifically in section 31, clearly states that I can ask for a refund within 24 months of creating the store. This is important because it sets the expectation for a profitable business.
  
  As we discussed on Slack, I'm concerned about the big difference between the actual profit margin and what was promised when we first agreed on everything. This is concerning, especially considering the $7,500 I invested in inventory back in September 15. At present, my e-commerce store is operating at a loss. 
  
  I was hoping to make the most of Amazon Prime Day sales by having my store up and running before October. Unfortunately, there hasn't been any progress, and the first wholesale product, ST Moriz Self Tan Mouse, hasn't made a single sale because the inventory only started on October . I'm troubled about the lack of results in the product research, especially since Miles Brands was supposed to identify a "winning product" for my store.
  
  Examining the sales data for the Brookstone PhotoShare product, I noted a net sale of $2,688.76. However, when I consider the cost of inventory at $2,378.80 for 40 units, the resulting profit is only $309.96. This falls significantly short of what we discussed during our agreement, particularly considering the substantial investment in inventory.
  
  Despite my monthly payment of $42.39 to run the store, there hasn't been any improvement or sales activity. It's frustrating because I've been putting a significant amount of money into keeping the store active, but I haven't seen any sales or positive balances. That's why I requested a refund, and the contract clearly allows for that.
  
  
  
  Sincerely,
  
  
  
  ******* *******

  Business Response

  Date: 01/04/2024

  Dear *******,
  
  
  I hope this message finds you well. 
  
  
  I understand your concerns regarding Section 31 of the agreement signed on June 7, 2023. This section specifically outlines our buyback clause, indicating our commitment to repurchase your store in the event we fail to return the capital within the agreed time frame. As per the agreement, we have a 24-month period to service your account and fulfill the capital return. Consequently, any refund entitlement doesn’t apply until after this 24-month period lapses. 
  
  
  Rest assured, we remain dedicated to servicing your account in alignment with the terms stipulated in our agreement. If you have any further queries or require clarification on any other sections of the agreement, please don't hesitate to reach out. 
  
  
  Best regards,
  
  
  Miles Brands

• Initial Complaint

  Date:11/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for Miles brand LL on November 14th, 2022; they provided a money-back guarantee if within 90 days they did not give me my initial investment back from a store they created and managed for me. They initial investment was $5,000 Miles Brands LLC did not generate any revenue and requested I switch the type of account they managed from Shopify to Facebook. I did, and they still did not generate any income on the new account and I requested a refund. They agreed to a refund. On May 15th 2023 sent back the formal requested signed and there rep Daisa stated it would be 90 days for a refund. We are at 180 days and still no refund. Each month they say the refund is coming but at this point, I have no trust in this firm; they have fabricated their ability multiple times and still have not provided a refund after over 180 days.

  Business Response

  Date: 11/20/2023

  Dear ***** ********,
  
  
  Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience or dissatisfaction you may have experienced. Your satisfaction is important to us, and we appreciate the opportunity to address your concerns.
  
  
  After conducting further research on your account, we have determined that the delay in processing your buyback was caused by the non-receipt of ownership of your Amazon store, as per our buyback clause. We require the transfer of store ownership in order to proceed with issuing a refund. However, upon closer examination, it appears that your Amazon Seller Account has been deactivated. Consequently, I would like to proceed with issuing a refund to you promptly.. 
  
  
  Please reach out to our accounting department at [email protected] to confirm we have the correct information so we can issue the refund promptly
  
  
  Once again, we apologize for any inconvenience caused, and we appreciate your understanding. We look forward to the opportunity to make things right.
  
  
  Thank you for bringing this matter to our attention.
  
  
  Sincerely,
  
  
  Miles Brands 

  Customer Answer

  Date: 12/04/2023

  Good afternoon,

  Thiis business has not responed to me as they stated they would and provided no informaion regarding the refund. I have emailed twice over two weeks with no repsonse, their email in the system was simply another stall tactic to close the case with out any resloution. 

  Business Response

  Date: 02/12/2024

  Business emailed BBB stating that the consumer received a refund.

• Initial Complaint

  Date:09/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The business claims to manage an automate sales on Amazon platform. They requested a $31,000 one time fee for their service, and they made so many promises that sounded too good to be true. After paying an amount upfront, i wanted to cancel the service, and that was before they begin to work on my account, they tried so hard to persuade me into continuing and paying the remaining dee, but i refused. I asked them to refund me the amount as they didn’t start the service, but they refused as they claimed it was non refundable. The company is an absolute scam, and they tried very hard to gain my money and run away, thankfully i did my research and i stopped before i continue as i found out they were a scam. They still owe me the amount that i laid upfront.

  Business Response

  Date: 10/16/2023

  Dear ***** ****,

  
  

  We appreciate the opportunity to respond to your complaint submitted to the Better Business Bureau. We take all customer feedback seriously and aim to provide clarity on the matter in question.

  
  

  We understand your concerns and frustration regarding the service you initially engaged with our company. However, we would like to address some key points that are essential for a comprehensive understanding of the situation.

  
  

  When you initiated your engagement with our company for the purpose of managing and automating sales on the Amazon platform, you were made aware that there was a one-time deposit of $1,000 required to secure your spot in our service. This deposit was explained as non-refundable, and the terms and conditions associated with this deposit were explained to you prior to you sending the payment. 

  
  

  The purpose of this non-refundable deposit was to hold your position in our service and secure the resources necessary to fulfill your order. As you may recall, this information was communicated to you. 

  
  

  Upon expressing your desire to cancel the service before any work had begun on your account, we engaged in a conversation to explore the possibility of continuing with our service. We genuinely aim to provide the best service possible and want to address your concerns. However, the non-refundable deposit policy remained unchanged, as it is crucial to the overall operation of our business and the resources allocated to each client.

  
  

  We value our reputation and are committed to delivering the services we promise to our clients. We regret that you felt the need to express your dissatisfaction in this manner, and we apologize for any inconvenience you may have experienced during this process. Our team is dedicated to continuous improvement, and we will use your feedback to enhance our communication and customer interactions.

  
  

  We are fully prepared to fulfill our obligations under the terms of the agreement we entered into, but we must adhere to the terms and conditions established for the protection and fairness of all our clients.

  
  

  If you have any further questions or would like to discuss this matter in greater detail, please feel free to contact our customer service team. We are here to assist you and address any additional concerns you may have.

  
  

  Thank you for your understanding, and we hope to find an amicable resolution to this situation.

  
  

  Sincerely,

  
  

  Miles Brands, LLC

  Customer Answer

  Date: 10/20/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  Contrary to the merchant’s response in attempt to justify keeping my $1000 deposit knowing that I decided not to proceed with the transaction and so timely notified him, I am indeed entitled to a full refund of my $1,000 deposit, and the merchant failed to produce any written policy purporting to permit him to keep my $1,000 deposit if a transaction was not completed, which is the case here.
  
  Sincerely,
  
  
  
  ***** ****

  Customer Answer

  Date: 11/20/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  Contrary to the merchant’s response in attempt to justify keeping my $1000 deposit knowing that I decided not to proceed with the transaction and so timely notified him, I am indeed entitled to a full refund of my $1,000 deposit, and the merchant failed to produce any written policy purporting to permit him to keep my $1,000 deposit if a transaction was not completed, which is the case here.
  
  
  
  Sincerely,
  
  
  
  ***** ****