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Business Profile

Training Programs

School of PE

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:03/13/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a military obligation come up and I have a class starting April 14th with school of PE. They will not refund the money.

    Business Response

    Date: 03/14/2025

    We received a request for refund from ***** ***** on March 12th. On March 13th a 2:14 pm a staff member responded offering a couple options including providing twelve months access to ondemand materials or transferring to the next live online class.  At 2:37 pm the student responded and let us know that they would not be able to take the exam for a "long time". Then at 2:55 pm the student sent another email requesting a phone call asking to work out a deal and indicating they were going to dispute the charge on their credit card. It was less than an hour later the student filed this complaint. Our staff was not afforded the opportunity to respond to his request for a phone call to see what we could do to further assistance him as we had not yet reviewed his request prior to him filing the complaint so abruptly.

    We did attempt to call the student today to see what we could do to work something out with them, but they indicated they had already disputed the charge with the CC. 

    Customer Answer

    Date: 03/14/2025

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I spoke with the business this morning. They are accurate about our conversations. I think we have a path forward. It's just hard losing out on the full $900 dollars. I should have read their policies better in all honesty. I understand there is an amount for work/loss on their end for this, and I am asking just to recoup something from unused services such as the live class. I have a military obligation which caused this and I am willing to share some proof of that for a partial refund, but some of the sensitive information on the orders would have to be redacted which is fine with me. All the relevant information would be displayed. Thank you for looking into this, and I would like to also thank the school of PE. It is a mistake on my end for not reading down the fine print. I was treating it like college where I could just drop a course for a full refund. 

    Regards,

    ***** *****

School of PE is NOT a BBB Accredited Business.

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