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Business Profile

Loans

FirstFin Credit

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Loans.

Reviews

This profile includes reviews for FirstFin Credit's headquarters and its corporate-owned locations. To view all corporate locations, see

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FirstFin Credit has 2 locations, listed below.

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    Customer Review Ratings

    1

    Average of 5 Customer Reviews

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    Review Details

    • Erin H

      Date: 06/23/2025

      I got a line of credit with this company through ********** in ****. This line of credit is a payday loan in disguise, which are illegal in the state of ****. After paying this debt cycle for years, originally borrowing 1200 and paying well over 5000 after all their fees I had enough and let them sell the debt. The first debt collector who is just first fin in disguise started taking money out of my account without authorization, even though I revoked that authorization. I complained to my bank and the money was returned. I have opened up a complaint against this supposed HHCF debt collector with the Ohio attorney general and they are now adding first fin to their investigation. Their illegal practices need to stop. The processing fees they charge, even if you walk into a store and pay in cash, I believe is illegal and I hope ********************* finds enough to shut them down.

      FirstFin Credit

      Date: 06/24/2025

      Thank you for taking the time to share your concerns. We understand how frustrating financial matters can be, and we take your feedback seriously.


      We would like to clarify that the account you opened was a line of credit, not a payday loan. Our products are structured and disclosed in compliance with Ohio state laws and applicable regulations, and we strive to ensure all terms are clearly communicated at the time of agreement.


      Regarding the assignment of your account, the line of ********************** was transferred to **** as part of our debt sale process. Please note that **** is an independent entity and is not affiliated with FirstFin Credit or any other organization mentioned.


      We are committed to ethical business practices and take all customer concerns seriously. If you have experienced any unauthorized transactions or believe there have been any errors, we strongly encourage you to contact **** directly or reach out to us so we may help facilitate a resolution.


      We appreciate the opportunity to address your concerns and are committed to working with you to ensure they are resolved appropriately.



    • Hydeia B

      Date: 11/20/2024

      This business is terrible, Mr. ***** in the *************************** was extremely rude, unhelpful and downright disrespectful. He told me if I called back he hopes I dont get him, then proceeded to hang up in my face. I will be speaking to his supervisor, but I highly doubt shell be doing anything. Stay away from this company!

    • Tanisha L

      Date: 10/01/2024

      i got a $400 dollar loan and it says I have to pay back 450 and some change which is fine than when i go to pay they say I have to 496?..its a $45 and some change fee to process the payment. Thats a lot of money!!! I WILL NEVER GET THEM AGAIN ONCE I GET EVERYTHING SITUATED!! This is ridiculous!

      FirstFin Credit

      Date: 10/03/2024

      Hello, we appreciate your customer review. We would like to clarify that FirstFin Credit offers a free repayment option, as outlined in your line of credit agreement. The use of a third-party payment processor is entirely optional, and any fees associated with their services are charged in accordance with the agreement you entered into with the processor. Please note that none of those fee proceeds go to FirstFin Credit. We appreciate the opportunity to respond and encourage you to reach out to our **************** team if you have any additional questions.

    • Michael A

      Date: 08/23/2024

      I paid back the loan on or before due date and I get a call, someday later asking if I need another loan.(Thats a red flag and big NO NO)I got a text, stating that I owe some money ??. I called and they kept telling I owe and explained that I signed a year contract with them which implies I have monthly payments or a certain amount to them. It took them possibly 5hrs to get the supervisor to speak to me. Supervisor says I have to pay and I told her to kindly let her clients know they are signing a 1yr contract which no normal human will sign. I was $640:50 and I paid back $774:89 and I was asked to pay almost $40 for my annual agreement fee before they can cancel a contract ****** aware of. Zero customer service, theres was a lady that tried to speak and the others where either laughing under their speech or cut the off or transfer the call that they know fully well no one would pick. Keep your good fraud work up.

      FirstFin Credit

      Date: 10/03/2024

      Hello, thank you for your review. The annual fee of $25 was disclosed to you at the time of application and is also referenced in your line of credit agreement. Upon receipt of this review, we have processed your request to close your FirstFin Credit account. We thank you for the opportunity to respond.

    • Patricia K

      Date: 07/15/2024

      This business has hidden cost that are not reflected on my monthly statement...Example Loan amount of 700 I receive. ****** A fee of ***** for first timer Second fee to a third party, that remain anonymous....68.00and a ***** fee that's collected with the loan.total777.00 payed back..but none of this transaction is shown on the statements...only when you call in and pay...Help I feel like they are taking advantage of me?

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