Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/17/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Customers service is not helpful at all and will not return messages even when you've been working with them. My chair is extremely crooked. It has never properly raised and lowered. I messaged via the website, and got replied to send back pictures. I did. again, asked send more pictures. I did. This happened a few times, until they stopped responding and completely ignored any further communication. I still have a broken chair. It is a chair claiming to hold up to 550lbs. Considering I'm under that limit it's not accurate I'd the chair became damaged so quickly. Order Number: ********* Order Date October 29th, 2021 Amount Paid $375 I first contacted them on 3/07/2022. After several messages they stop attempting to assist me. I contacted them again on 05/02/2022 To again attempt to resolve the issue. At this point even with the time frame, I fully distrust the company and product after being in contact with a friend who bought from them the same week as me who also is experiencing issues, I would like a refund more than any other resolution so I can move on from this company permanently. Thank you for your time.

• Initial Complaint

  Date:09/17/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Reclining lever teeth broke and now the chair just leans back without pulling the lever. I contacted them Trying to get a replacement piece for it. They had me send a video so I did and they told me it would be 50$ due to improper use.

• Initial Complaint

  Date:09/16/2022

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Full documentation on PayPal dispute form #**************. I placed the order online with E-Win 9/7/22 @ 9PM MT. I realized the order was a duplicate and sent an email to the company on 9/7/22 @ 9:35PM. I received confirmation that they received the message immediately after I sent it.

  The next day, 9/8/22 I received confirmation from E-Win that the order was placed. I sent a message advising them again that the order should be cancelled. I also started a dispute with PayPal at the same time. PayPal also forwarded my concerns to E-Win. All correspondence and supporting electronic documentation is attached to PayPal dispute form.

  On 9/9/2022 I received confirmation and a FedEx tracking number from E-Win that the order had been shipped and would arrive 9/12/22. I checked the tracking number and the chair was in transit from the FedEx hub in Ohio to the FedEx hub that serves Rio Rancho, New Mexico. I sent a message to E-Win through PayPal again telling them the order should have been cancelled and asking them to reroute the order back to them since it was still in transit. That can only be done by the shipper but is standard practice. I didn't hear back from them until the night of 9/12/22 to tell me they couldn't cancel it but I should receive it and return it. The chair had already delivered by this time.

  I messaged them again through the PayPal dispute messaging advising them I wanted a call tag issued or a pre-paid return label for me to take it to the carrier. I was not paying return freight for an order they should have cancelled. I asked them on the 12th to have resolution by 9/16 or I would escalate. I have not heard back from them and the PayPal dispute message I sent shows they hadn't opened my message from 9/12. I escalated the dispute with PayPal on the 16th and am now advising you.

   

• Initial Complaint

  Date:08/30/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased on of ewin's pink desks with the RGB lighting and it arrived damaged and the lights don't work properly. The product was advertised as coming with a headphone holder, a game controller stand, and a large gaming mouse pad, but it didn't come with any of these things. The seller is non-responsive. The desk was advertised as being high quality and carbon fibre, but it is made of cheap plywood. I would like a full or partial refund considering that the quality of the product is below it's advertised quality, and it is missing several of the pieces it was advertised as coming with. I also reported this seller through Paypal and advise others to do the same to have them removed from Paypal, which will further prevent future customers from trusting this company.

• Initial Complaint

  Date:08/30/2022

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a chair from ewinracing.com, most were listed as sold out, but the option I chose said same day shipping. After waiting a few days I contacted their support, only to be greeted with an unpleasant, unsatisfactory email which told me to wait 10 days. Once the 10 days were up, I contacted support once again about the issue, only to be greeted with the same exact email. I then demanded someone contact me with information, and was then greeted by what seemed to be an actual person, asking for my order number. Upon giving them my order number, a day passed, and that person once again sent me the same email I had received twice prior. The chair is now set to be delivered the first week of September, but my hopes are low. On top of it all, they charged me the first day of purchase. so now I'm waiting in hopes that they will honor the order without stealing my money.

• Initial Complaint

  Date:08/27/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I prurchased this chair in 2020 cant remeber the month so but I do know it is outrside of the regular waarranty according to their website which is two years. Th issue that I have with the chair that I purchased from them is that the frame had damage and nfor frame damage it is a 10 year replacemet warranty. I had reached out to the customer service and they immediattly reached back out and stated that they need pictures. I sent them the pictures and they determine that the reason on why the chair leaned to the side was because of the lower half being damaged and since it is not frame damage which they cannot verify they will not send me out a replacement. I reach back out to them a week later after the problem had got worse and I stated to them that this is most definitely frame damage and that it should be honored under their warranty of 10 years frame damage. They neglected to respond for almost a month and till this day have not responded and are avoiding the issue for me. This is unacceptable they were tying to offer to replace the lower half for $150 the first time I reached out to them but when I reached out again they never responded to the issue when I mentioned about their 10 year frame replacement. This chair is causing back problems as the lumbar is no longer supported due to the chair leaning and the chair retracting back on its own.

• Initial Complaint

  Date:08/04/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered this product, E-WIN Flash XL Series Ergonomic Computer Gaming Office Chair with Pillows-FLH-XL, on 2-25-2022 It was ok for like a month then the back rest and seat started to warp and lean to the side. its also very creaky and noisy. Now this chair claims to have a weight limit of 550 LBs and support people 5'7" up to 7'0"...well i am 380 and 6'4" (not close to the 550 lbs reported on the specs) I contacted support about it on 06-09-2022. The 1st person i spoke with gave little details but just that it was out of stock (which i can see on the site its still in stock being sold...) and after some back n forth told me it would be able to be replaced by the end of july-early august then told me to email another person...which i did. Still no replacement of chair, parts, or a refund which ive requested all 3 (told them idc at this point just make it right either new chair, the parts or a refund. The only way to contact them is VIA email and then waiting for a reply..the live chat on their site seems to have ZERO staff as i waited quite awhile for someone and never got anyone on it even tho i was the only person in the queue according to the chats wait line

• Initial Complaint

  Date:07/18/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a chair from this company, the chair broke, They first told me it was not covered under warranty. I supplied further pictures and they told me the Tray and gas lift would be covered under warranty, but I would have to pay for the seat bottom. I agreed, but have not received a call or invoice to pay. I followed up, then they told me I had to pay for the tray and gas lift.

• Initial Complaint

  Date:06/03/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed a pre-order on May 8th, then said to ship on May 15th. The date went from the May 15 to May 30. When the order didn't ship on May 30 and I contacted the business on May 31st, I was told by Cintia that I could have either an exchange or a refund. I responded that I wanted a refund and have not heard from the company since. I have contacted the company by e-mail several times and have not received any response there at all, including directly through their Contact Us form on the website. I want to cancel the pre-order and to be refunded.