Complaints

This profile includes complaints for Kimble Recycling & Disposal, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Kimble Recycling & Disposal, Inc. has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Kimble Recycling & Disposal, Inc.

  3596 State Route 39 NW Dover, OH 44622-7232

  
• 

  Kimble Recycling & Disposal, Inc.

  4217 Glenn Hwy Cambridge, OH 43725-9447

  
• 

  Kimble Recycling & Disposal, Inc.

  2295 Bolivar Rd SW Canton, OH 44706-3056

  
• 

  Kimble Recycling & Disposal, Inc.

  46770 National Rd W St Clairsvle, OH 43950-7742

  
• 

  Kimble Recycling & Disposal, Inc.

  2403 Chase Rd SE Carrollton, OH 44615-9621

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/11/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We sold our house and cancelled the Kimble trash service as of 7/31/24. I was told by Lisa to leave the trash can on the side of the house and they would pick it up in 2-4 weeks. We moved 8/15/24 and I called again to see when the trash can would be picked up a few days before we moved. They said to leave it on the side of the house and they would get it within 2 weeks. We let the new owners know and we moved 8/15/24. On 11/21/24 I get an email that they are coming in the next few days to pick up the trash can. I called and let them know that I have no idea if the trash can is there as we moved 3 months ago and were told it would be picked up in 2 weeks when we moved. I could not guarantee it would still be there. On 11/22/24 I have a voicemail from Sky who says he is at our former address and there is no trash can. I called him back and said I canceled service 4 months ago and moved 3.5 months ago and would not expect a new owner to hang on to a trash can that was supposed to be picked up within 2 weeks of their move in day. He agreed and said I could not take the trash can with me and that 4 months to pick it up was a long time. I told him that was horrible customer service. Today, 12/9/24 we received a $100 bill for a trash can not being returned. I called and spoke to customer service and said I was not paying the bill. You did not pick it up when you said you were going to and I cannot be responsible for what a new owner does with a trash can that you want to pick up 4 months after I cancelled. She said the back of the invoice says we are responsible. Maybe an investigation needs to be completed to see how many people have received this $100 bill 4 months after they termed service. Was this just a way for them to bill extra dollars. I put the trash can out there to be picked up but Kimble was not timely in their pick up. Any reasonable person would think 4 months after terming service is not timely.

  

  Business Response

  Date: 12/19/2024

  After further review of your account, we see that a supervisor attempted to contact you on December 11th @ 3:56p.  They did leave a message regarding your account resolution.  Since we have not received any follow up, we will assume that the resolution provided to you settled the complaint.  If there are any further questions or concerns, please contact Kimble Customer Service at ************* **** ****.  Thank you ! 

• Initial Complaint

  Date:12/11/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The driver did not pick up my trash bin as scheduled and have not returned to pick the trash up after several calls and promises for the last three days my trash has still not been picked up. When I have called customer service they promise that someone is coming out but no one has showed up.

  

  Business Response

  Date: 12/11/2024

  Thank you for reaching out.  After further review of your account the driver attempted to service you recycle container (lime green in color) and it was not at the curb at 7:44a when they came thru.  Your picture #1 clearly shows the recycle container is not out.  The operations team agreed to do a courtesy pick up for you as soon as we had someone in the area.  Due to the national shortage of CDL drivers we are doing everything we can to get the regular routes running and do courtesy pickups when we have the driver near the location.  Please be patient and allow us time to service this courtesy pick up.  Any questions please contact Kimble Customer Service at *************** **** ****.  Thank you ! 

  Customer Answer

  Date: 12/12/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  ******* ******* *****

  

  Business Response

  Date: 12/19/2024

  We are showing that the driver was there on December 11th to service the recycle.  We are showing they were there again on December 16th, your regular scheduled day, and service the recycle at 7:29a.  Services have been provided so the request of "finishing the job" has been done.  We apologize for the one-time service issue that you experienced.  When a customer is missed, we schedule the recovery but unfortunately it may be a day or two before we have a truck available to get back into the area.  We appreciate your allowing us to resolve the issue.  If you have any further questions or concerns, please contact a Kimble Customer Service rep at *************** **** ****.  We appreciate you being a valued Kimble customer! 

• Initial Complaint

  Date:12/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Entered by BBB staff ** Consumer states she made a payment of $100 via money order for the previous billing cycle. She did not know the bill was for $108. When she purchased the money order she tried to get as close as she could to the amount but she received a letter saying she was $8.00 short. She thought it would be on the next billing cycle but they discontinued her service and have not picked up her trash. When she called them they kept giving her the run around. She  paid in full last week for the next billing cycle and the $8.00 she owed but they still are not picking up her trash. The trash is still sitting on the consumers front lawn. The consumer has not been able to speak to anyone at the business, she was told it could take up to 48 hours for a supervisor to call her.

  

  Business Response

  Date: 12/11/2024

  Kimble has spoken with this customer and the customer's account has been closed.  We feel that the issue has been resolved.  If there are any further questions or concerns at *************** **** ****.  Thank you 

• Initial Complaint

  Date:12/02/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been very patient with Kimble's refuse, and this is not the first time I have made a complaint. They have been short handed and they usually send out an email if they are going to be late. Which is fine. I get it....But when they don't come two weeks in a row??? I called last Tuesday, not too happy I might add, and they ASSURED me they would pick up the trash on Saturday. Saturday comes and I hear the trash truck come up the hill. Some of my neighbors have them for trash pick up too. I go outside, and they passed my house, they are at the neighbor below me I try to flag the guy down and he takes off. My trash can is so close to the road that the trash guy HAS to see the can with all the bulging white trash bags protruding out of the can! ? ! I am just so fed up with the incompetence! Either finish the job, or give me my money back!

  

  Business Response

  Date: 12/11/2024

  We have been in touch with the customer and feel the issue has been resolved. If there are any further questions, please contact Kimble Customer Service at *************** **** ****.  Thank you so much for your understanding during this time.  

• Initial Complaint

  Date:11/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our trash was supposed to be picked up Wednesday. I called Wednesday and they apologized and said that they will pick up Thursday. Thursday comes they didn't pick up. I called again. They said they would pick up Friday. Friday comes and they haven't picked up. I would like someone to pick up my trash ASAP. And a credit to my account if not picked up this week. Thank you.

  

  Business Response

  Date: 11/19/2024

  We apologize for the service issue that you experienced last week.  We do see that you confirmed with a Customer Service representative that service was provided on November 15th.  If there are any further issues that you experience, please contact Customer Service at *************** **** *****  Thank you for being valued customer of Kimble Recycling & Disposal, Inc. 

• Initial Complaint

  Date:11/15/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is running a racket. It's a trash pick up service that works with the city. They took my trash can, and make you pay for a replacement. Should be as simple as eating the cost, but no. Once you pay, they deliver a new can but take the neighbors can instead of dropping off one can that they originally took. Now I'm left without a can, they are advising me to steal the neighbors can, and won't give me a refund for the money I spent for a replacement can THAT THEY CONVENIENTLY LOST!

  

  Business Response

  Date: 11/18/2024

  Prior to November 12th, Kimble was not in the area removing or delivering carts that Kimble would have removed as customer is reporting.  The trash truck would not have the ability to take the cart on their truck during servicing.  Our container team was at this residence and delivered the replacement tote.  We have attached the pictures of the containers being delivered that was taken by the driver.  The customer is assigned carts and the carts that are for this residence are in the picture.  Also, this is a duplex so if there is not another set of carts that the other resident is using carts, that is a different situation. If you have any further questions, please contact Kimble Customer Service at ************* **** ***** 

  Customer Answer

  Date: 11/18/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  The part Kimble is leaving out is they are delivering a new trash tote, but "STEALING" the neighbors trash tote. Originally there were two totes at the house. With serial numbers ending in "**" and another with "**". The one ending in "**" was the one I reported missing to Kimble and I placed an order to replace that tote for $100. Current day, November 18,2024, there is one tote on the side of the house ending in "**". Late September the neighbors trash can ended in "**". Again, Kimble is delivering a new green trash tote, as we can see by the pictures they attached, but they are also TAKING THE OLD TOTE THAT BELONGS TO THE NEIGHBORS. That doesn't solve the problem! I never asked for them to replace the neighbors tote because their trash can was still here. I asked TO BRING A TOTE FOR MY UNIT BECAUSE I NO LONGER HAVE A TOTE. 

  Small back story just to further add to Kimble being a poorly ran company. I originally called in late September about my missing can. I was told it would take "a few weeks to get a new can delivered". I called back on OCTOBER 4, 2024 and to my surprise was told that they DELIEVERED MY REPLACEMENT CAN ON OCTOBER 2ND. I was looking around the entire neighborhood, just as I did with my previously displaced tote, to no avail. I called Kimble and told them I still didn't receive a can. They put in another order for another delivery. This exact same situation happened again in late October. The house still only has one trash tote when we need two. 

  
  Regards,
  
  ******* *******

  

  Business Response

  Date: 11/22/2024

  Again, we have delivered another cart on Tuesday November 19th.  A sales team member delivered the cart and took pictures of the carts that are in the driveway. No further carts are needed for this address.  I have attached the pictures of the carts that are there.  We are not taking these carts from other locations.  These carts are coming from our facility to be delivered.  Our sales team member is reaching out via phone.  Thank you 

  Customer Answer

  Date: 11/22/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. 

  Got in touch with someone with some knowledge. Brett personally delivered us a trash tote, without taking the neighbors tote. Issue has finally been resolved. 

  Regards,

  ******* *******

• Initial Complaint

  Date:11/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Failed to pick-up trash on pick-up day 4 days late!

  

  Business Response

  Date: 11/18/2024

  After reviewing the account, we do see services were delayed but services were provided.  Unfortunately, Kimble does not offer credits for route delays only if services were not provided.  You service was confirmed completed on November 11th.  We are working continuously to hire and train drivers so that routes are not delayed.  This does take time to assure safety for the community as well as the driver.  If you have any further questions, please reach out to Kimble Customer Service at ************* **** ****.  We greatly appreciate your patience and understanding during the last 2 weeks of service delays.  

  Customer Answer

  Date: 11/21/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  The services were more than DELAYED.  The scheduled pick-up, as set by Kimble Co., was Thursday's each week excluding holidays. 

  There was no pick-up on Thursday.  No pick-up on Friday. No pick-up on Saturday. No pick-up on Sunday.  That is more than DELAYED.

  Services were not provided for that week of service.  Your difficulties hiring drivers is outside of any customers controls.  You have no problem taking my payments each month for services.  I expect those services to be provided each week.   "Delayed" services in this case were services that were not "provided."
  
  Regards,
  
  ******* ******

  

  Business Response

  Date: 11/22/2024

  Again, we apologize for the inconvenience.  We do see you have been a customer since 2022 and have only experienced delay issues for the past 3 weeks.  I can assure you that Kimble is working hard at getting drivers hired and trained. We do see that your service was back on schedule with completion of service Thursday at 3:12p.  If this is not the case, please contact Kimble Customer Service at ************* **** ****.  Thank you! 

  Customer Answer

  Date: 11/22/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Again, not satisfied with result or call from Kimble Company.
  
  Regards,
  
  ******* ******

  

  Business Response

  Date: 11/26/2024

  Our apologies again that there were delays. This was the 1st week your account has had an issue in the 2 years of doing business with Kimble.  We did collect that weeks' worth of trash on Monday, you are correct.  However, we also collected again on Friday of the same week. You are stating you did speak to anyone.  You spoke with a representative on 11/12/24 @ 12:31p. and everything was explained regarding the situation at that time.  You disconnected the call with the representative.  Your service was on completed for last week on 11/21 as scheduled.  We appreciate your patience during the delays and if there are any further questions, please contact Kimble Customer Service at ************* **** *****  

  Customer Answer

  Date: 11/26/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  My account has had multiple issues with your company.  This is the first time I've involved the BBB.  For example, I've talked with KIMBLE regarding "fuel tax" add on fees and billing issues on multiple occasions.  This is not the first time our services have been late.  In addition, when your rep. called our home she didn't want to hear anything about my complaint and HUNG up!   Very poor business and poor customer services.  No problem taking my money each month though!  
  
  Regards,
  
  ******* ******

  

  Business Response

  Date: 12/11/2024

  Kimble will not be providing credits for route delays.  Our terms & conditions do state this.  Again, we do see that the services have improved and pick up is continuing to be done.  If you have any further questions, please reach out to Kimble Customer Service at *************** **** *****  Thank you 

• Initial Complaint

  Date:11/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We cancelled our service with Kimble, simply because we found another service with better prices. That was over 3 months ago. Kimble still has not picked up our trash cans from the street. I have called and emailed several times only to be told that they have escalated my complaint. When I tell them that I am going to get rid of these myself I am told that I will be charged for the cans. Over 3 months is rediculous for sitting on our curb.

  

  Business Response

  Date: 11/07/2024

  We apologize, Ms. ********, for the inconvenience!  We do see that the Kimble containers were removed on November 6th.  If you find this not to be a true statement please contact Kimble Customer Service at ************* **** ****.  Thank you ! 

• Initial Complaint

  Date:11/04/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the last few months, trash pickup is late at least a day: our trash pickup is on Friday and it has sat there until Monday afternoon in some cases. When it was warmer, the trash stunk and left the neighborhood unsightly. Every time I have contacted them it is always due to a labor shortage: I can understand this for a week or two but not months. This needs to be resolved.

  

  Business Response

  Date: 11/04/2024

  Thank you, Mr. *******, for reaching out!  Unfortunately, the labor shortage has been months.  We can guarantee that we are doing everything we can do to get drivers hired and trained to be able to services our customers efficiently and safely!  We appreciate your patience and understanding during this difficult time.  If you have any further questions, please contact Kimble Customer Service at *************** **** ****.  Thank you for being a valued customer of Kimble Recycling & Disposal, Inc.  

  Customer Answer

  Date: 11/05/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  **** *******

• Initial Complaint

  Date:10/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Their customer service is horrible and they consistently pick up our trash a day or so late and they don’t seem to care when it’s brought to their attention. If I’m charged one or more late fees if my bill is late, why arent they removing charges when they are late. I’m sick of it.

  

  Business Response

  Date: 10/15/2024

  Thank you for notifying us with your concerns.  I have reached out to the account holder to discuss and left message with my contact information.  We look forward to hearing back to resolve the concern.  Thank you for being a valued customer of Kimble Recycling & Disposal, Inc.