Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 1 complaint closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/15/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On March 16,2022 i have a walk on shower and now it is coming apart from the wall. I called Max from MBP on 4-1-2024 and told him about the problem he said he would come and check it out and not will not accept my calls i just wanted him to fix the problem. i need your help thank you. ******** *******
Business Response
Date: 05/03/2024
Ms. ******** ******* has been taken care of. The issue she was having has been fixed and she has expressed her gratitude. We always strive to respond to service calls in a timely manner. Unfortunately Ms. ******* we trying to contact me directly on my cell phone during a time I was home sick with the Flu. I responded to her as soon as I was back to work and had out technicians within a day to take care of her issues. Thank You.
**** *******
Vice President
MVP
Customer Answer
Date: 05/10/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******** *******
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