Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Well back in December of 2020 I put my Cadillac in the care of brownies transmission they quoted me a price I asked was there any storage fees I was told no well it took me awhile to finish paying it off for them to work on my car it’s been there for along time for them not to have did nothing to it and then I paid them off in may of 2024 now it’s December of 2024 and I still haven’t heard nothing about my car they haven’t been trying to communicate with me me about my car I call and ask about the progress and be told the samething every time I inquire about my car I just want my car fixed and given back to me.im hoping y’all can fix this situation or help me in this time of need

  

  Business Response

  Date: 12/31/2024

  12-30-24
  Mr. ***** did bring his Cadillac to Brownies it! shops in Dec
  of 2020.  He FINALLY authorized transmission
  repairs in FEBRUARY of 2021 and said he would need a few months to pay for the
  work.  We did not enforce storage fees of
  $18.00 per day as Ohio BMV authorizes ($22,995.00!), but we tried to be patient
  with him.
   
  Mr. ***** took 3-1/2 years to pay for the repairs.  Brownies did not charge any additional
  storage to Mr. ***** even though this time frame certainly stressed our system as
  a business.  ALL of the originally
  ordered parts had to be RETURNED or used in order to maintain the warranty.  Our repairs come with a 1 year warranty that is dependent on parts
  being warranted through our suppliers. 
  Once the vehicle was paid for Brownies had to re-order and re-locate all
  of the parts needed for repairs.  While
  we certainly did not rush to complete repairs after being exceedingly patient
  with the customer, we are working diligently to return the vehicle to the customer
  in the coming weeks due to some missing nuts and bolts.
  This will be the last time we keep a vehicle this long
  without storage charges or applying for the title thru a mechanics lean per Ohio
  BMV authorization.  After being
  exceedingly patient with Mr. ***** he writes us a bad review? 
  Respectfully Submitted,
  *** *****
  Owner

  Customer Answer

  Date: 01/02/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  I gave them ample time to fix my car I understand that it’s there for that length of time but to my understanding that they wasn’t gone order no parts until I paid most of the money I also advise them that I could only pay what I could pay being this was in the Covid era so money was no at my disposal but I paid and they kept accepting payments now when I paid it off I was told it will only take a few weeks after I paid off the money owed now I wasn’t dealing with the same person I started off wit but I paid it off in may  of 2024 and it still ain’t done it ain’t my fault that they misplaced or lost any of the parts to my knowledge they had ordered the wrong parts and had to order the right ones but they never called to update me on my car the only time I got a call referring to my car is when I made this complaint but it wasn’t to talk about my car or nothing but to ask me to get this complaint token down I just want my car fixed as I paid the contract in full .
  
  Sincerely,
  
  
  
  ***** *****

  

  Business Response

  Date: 01/11/2025

  This car was dumped on us for almost 4 years with the customer knowing he was to pay within days of his approval.  We never finish a cars work until we get paid in full because we have been stuck with vehicles customers abandon on us frequently. We are rounding up all the parts and buying a lot of small parts that went missing over the past 4 years.  The car should be completed next week without any further cost to the customer.  This is the last vehicle that will be dumped on us!

  Respectfully Submitted,  *** *****,  owner

• Initial Complaint

  Date:11/13/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had my vehicle with this company for multiple weeks. The manager never calls to inform me of this status of my vehicle. I have paid just over $5000 and close to $1000 in rental cars. I work 40 miles away. I am a professional who can not simply work from home. I can no longer adore the rental cars. The manager seems to not care whatsoever about getting me the car back. The car has had to go back once due to bad parts. Then they replaced again and on test drive it was bad there also. The day I decided to take it to them the manager made it seem like he had to know right then if I wanted them to fix it. This has been my worst experience dealing with a shop and I should have faked it to the dealer. At least inwould have been given a rental. This company has a lack of communication issue. I emailed the one email account on the website. No response. Over a week. This has to be a bogus email account that is never checked. I need my vehicle back working or a rental paid by the company who keeps installing the parts that don’t work. With the holidays approaching I can not afford this company keeping my car any longer. I would like my 5000$ back and the broken transmission they still have not fixed. The BBB should not allow their logo attached to this company. I will show u my Verizon bill proving this business never called me. This is the worst. And the manager acts like he’s annoyed he has to do business. Maybe they would move their butts if they had to pay for my rental. I’m broke because of this mess.

  

  Business Response

  Date: 11/16/2023

  Dear BBB:
  In response to *** ******’ vehicle we have spoken weekly and
  he was advised we will contact him when his vehicle is ready to pick up. 
  We use OEM electronic parts and would like to say his situation is unique but
  unfortunately post covid and with worker shortages and automotive suppliers strikes,
  parts are arriving at a much slower rate than in previous times.  We did a complimentary cleaning of corrosion
  from many connections and battery terminals and we did re-start his warranty
  period to begin the day he picks up his vehicle as a customer courtesy.  *** ****** was advised this morning his
  vehicle is ready for pick up 14 days after being dropped off for warranty work
  which we take seriously and stand behind our work.
  Also, in response to his claim of the bogus email account,
  that account is checked at least 10 times daily because we take our customer
  comments, questions and concerns seriously.   We conducted a search for the emails from Mr.
  Skean and found no email from him to date. 
   
  We wish *** ****** well.
  Respectfully,
  *** *****
  Owner

  Customer Answer

  Date: 11/16/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  * ******

• Initial Complaint

  Date:12/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I drive a 2009 impala ss I noticed that the transmission was shuddering and I looked online for a shop I could take the car to and have it looked at I called a few shops AAMCO was the first shop I called but they told me that they no longer worked on the Chevy impala transmission so I then came across brownies transmission shop I even read the reviews nothing stood out to me at the time I had a warranty on the car so I gave them a call to set up an appointment I took the car in they got in touch with the warranty company but brownies never called me back to let me know what was going on finally I talked to a manager and he was able to give me some information on what was going on they put a used transmission in the car and I had to pay $650 for brownies to put a warranty on the transmission and I had to call to see when my car would be ready a month and two weeks went by when I finally got my car back then less than 9k miles on the transmission it messed up again since I had the warranty on it I took it back to them they kept my car for another month and one week and then told me to change the k&n air intake I had on the car because it was messing up my transmission so I took it back to factory when I got the car back I had it back for two weeks and I took it in for them to check to make sure everything was working but it wasn’t it was still shuddering not running smooth as it should have been this is the third time that I’ve taken my car to this shop they don’t call to let me know what going on or anything I’m getting the run around I’m closed to losing my job because they are not working on my car I’m paying $500 dollars for a rental now my kids won’t have anything for Christmas i never heard of a transmission shop keeping cars for months on in I just need my car fixed like they promised they also left something’s unplugged I have pictures of that also I’ve spent $1000 on car rental I only have it for this week then I’m without a car and job if I don’t get it back

  

  Business Response

  Date: 01/12/2023

  Dear BBB:

  Mr. ******** received his vehicle back before Christmas in good working condition.
  The reason other transmission shops no longer work on these vehicles is that the
  transmission will fail due to many other factors on the car. The K&M air intake
  that Mr. ******** removed is one such part. This affects when and how the
  transmission shifts – it will make the transmission shudder when it shifts and was
  the reason that his transmission failed the last time – but we still warrantied it for
  our “Customers Satisfaction”. You cannot put on aftermarket parts without
  effecting OEM performance. The Dealer would cancel their warranty on the
  entire car if they found this aftermarket air intake installed on this car. The
  engine operation and most importantly driver habits, also dramatically affect the
  life of the transmission. Brownies it! Shops rebuilds these transmissions as strong
  and tough as the available parts allow for and most importantly stand behind our
  warranty without fail. We will continue to work on these vehicles as long as the
  economics make sense and as always with our industry will continue to seek out
  updates and improvements on durability. Brownies it! Shops does not design
  transmissions, nor do we break them. We only fix them and offer a great
  warranty for our work.

  We wish Mr. ******** well.

  Respectfully Submitted,
  *** *****
  Owner

  Customer Answer

  Date: 01/13/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  ******* ******** I put the factory air box back on but the transmission still messed up not because of my driving but because you as a owner fail to operate the shop properly also the mechanics left all kinds of stuff unplugged  I’m not the only person that is dissatisfied with the work that your shop does I will not ever recommend this shop to anyone also please never forget that the costumer is always right