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Business Profile

Taxi

Curbside Taxi Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Taxi.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/06/2025

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Curbside Taxi creates accounts for their customers, and they have a clause where they state that after a customer's initial taxi service, they automatically get billed $9.99 a month on their credit or debit card. I did not realize that I would be billed monthly, and I had tried to call Curbside via their toll free number, and was not able to get through to anyone to assist me in cancelling future charges. I have left several voicemails, with the expectation that someone would call me back, but no one had contacted me back. I need to have this issue resolved.

    Business Response

    Date: 01/06/2025

    Membership has been and is already cancelled. As of November 29th. 2024.

    Customer Answer

    Date: 01/09/2025



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    I was actually able to get a hold of Curbside Taxi on Facebook, and they replied saying that they would take care of the matter for me.  So the issue has been resolved.  


    Thank you!



    ****** ****

    Customer Answer

    Date: 02/24/2025

    Consumer’s Duplicate Complaint:
    I had used the services of Curbisde Taxi a while back, and was not aware that they had created an account whereas I would be billed monthly a charge of $9.99 on my credit card for their service. I tried to call the toll free number, and no agent took the call. I had to contact someone on their Facebook page, and on January 6th, had asked them to cancel my account, and the agent told me "No problem. I will be sure to get that canceled for you." The issue was not resolved, as on Jan. 29th, there was another charge of $9.99 on my credit card. I need to have Curbisde Taxi cancel my account, and be reimburse the $9.99 to my credit card.

    Consumer’s Desired Resolution:
    Refund

  • Initial Complaint

    Date:12/03/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    OVERVIEW:
    I used Curbside Taxi two years ago for a trip from my home in Dayton OH to CVG airport (one way). Since that time, Curbside has continued to charge my credit card $2 per month and then $9.99 per month every month since. At no time when I reserved the taxi service was there any mention of a "membership charge" via their phone discussion, email, or their website.

    RESOLUTION ATTEMPTS:
    * I've tried calling the company phone number (800-763-0791) multiple times but no one answers.
    * I've requested my credit card company (AMEX) to dispute the charge and they have refunded the charges every time - now totaling approx. $100.
    * I cannot find any other way of contacting their organization.

    Customer Answer

    Date: 03/20/2025

    Hello and thanks for your help

    As of today, I have not had any charges placed by Curbside Taxi since January of this year.  There has been no communication or notification from them to suggest a change.

    Curbside had charged my credit card every month so it's a good sign that something positive has happened.  But I'm unsure this issue is fully resolved.

    Thank you again!
    *** *********

Curbside Taxi Company is NOT a BBB Accredited Business.

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