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Business Profile

Surgical Center

Greater Dayton Surgery Center
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/26/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    DOS, Date of Service, 10.20.2022, Greater Dayton insisted that the deductible portion still owed be paid to them before the surgery could take place. Therefore, I paid $1,544.??, the morning of the surgery. On 1.19.2023, @ 4:07pm clld & spoke to ******, who said it was already paid, insur pd 100%, & I should be getting a refund. However, she wanted to rev & call me back. She never did. On 1.13.2023 @ 1:15pm clld & spoke to ****** who adv claim was not processing. Will take 1 to 2 months for get refund. On same day, @ 1:25pm I clld insurance & spoke to *****, who said claim was never submitted to insurance for processing. Therefore ***** clld Greater Dayton & was advised by ******* that the claim was just submitted 2 days ago. On 1.30.2023, I clld insurance & spoke to ***** who confirmed claim from Greater Dayton has not been submitted. On 2.21.2023 @ 11:48am clld Greater Dayton & spoke to ******* & advised that claim was processed on 2.14.2023, but denied for allowed amount not matching & insur still to processs. I then clld insurance, spoke to ******** who advised claim was processed on 2.14.2023, showing $316.33 was applied to my co-insurance & insurance paid the rest, making the deductable met. On 3.15.2023, @ 3:27pm clld Greater Dayton spoke w/******* who advised on 3.3.2023, the refund was requested & should take up to 30 days to process. On 3.31.2023, @ 3:43pm clld Greater Dayton spoke w/****** who advised will take another 1 or 2 weeks. On 4.4.2023, @ 10:47am clld spoke to ****** requested a Manager. Spoke to **** who advised he would expited the refund and it should be cut within 7 days. **** confirmed they record all calls. On 4.10.2023, @ 1pm clld spoke to ****** & asked for John, said he was not available & I left a message with her to have **** call me back, but ****** never asked my name or number and just hung up on me. On 4.12.2023, @ 12:45pm clld Greater Dayton, **** *****, Exetive Director message wanted my refund, no reply.

    Business Response

    Date: 05/16/2023

    After looking into this complaint, I see a refund was issued to the patient on 4-21-23 for $1228.02, ch #*****.   This is the difference between what was paid by the patient and what the patient owed.

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